We currently have an exciting opportunity available to recruit a permanent Community Alarms Officer. We are looking for enthusiastic individuals who possess a good working knowledge of the community alarm service, including assessing and installing telecare equipment for individuals within their own homes.
Responsibilities:
You must hold a full driving license and be able to drive the Council's fleet of vehicles, both manual and automatic. You will be required to plan the diary to ensure all assessments are completed as scheduled. Undertake the installation, demonstration, and programming of a range of alarm and telecare equipment. Operate the control centre equipment on a 24-hour basis and receive and answer incoming calls in accordance with the Telecare Service Association Code of Practice policies, procedures, and service standards. Identify the type of emergency, assess the needs of the customer, and initiate appropriate action on calls received on a wide range of issues, including emergency, medical, social, housing, telecare, and care. Provide courteous and professional service at all times, offering information, advice, and support when dealing with customers, colleagues, councillors, and contractors, and take the necessary action to conclude the query. Receive calls from individuals and establishments being monitored for lone workers, telecare, telehealth, fire, burglary, temperature control, etc., and take action as appropriate. Provide an out of hours answering and filtering service for the authorities' repairs and other services, deciding priority, and communicating and liaising with trades operatives, contractors, and standby supervisors where appropriate. Undertake safety checks on the vehicle used in the course of these duties. Provide emergency first aid, and lifting and handling as required. You must hold Literacy Level 2 qualification as a minimum or equivalent, along with a Full Driving Licence. Please note that previous applicants need not apply. The successful applicant will be required to undertake an Enhanced DBS with Adults Barring Check.
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You must hold a full driving license and be able to drive the Council's fleet of vehicles, both manual and automatic. You will be required to plan the diary to ensure all assessments are completed as scheduled. Undertake the installation, demonstration, and programming of a range of alarm and telecare equipment. Operate the control centre equipment on a 24-hour basis and receive and answer incoming calls in accordance with the Telecare Service Association Code of Practice policies, procedures, and service standards. Identify the type of emergency, assess the needs of the customer, and initiate appropriate action on calls received on a wide range of issues, including emergency, medical, social, housing, telecare, and care. Provide courteous and professional service at all times, offering information, advice, and support when dealing with customers, colleagues, councillors, and contractors, and take the necessary action to conclude the query. Receive calls from individuals and establishments being monitored for lone workers, telecare, telehealth, fire, burglary, temperature control, etc., and take action as appropriate. Provide an out of hours answering and filtering service for the authorities' repairs and other services, deciding priority, and communicating and liaising with trades operatives, contractors, and standby supervisors where appropriate. Undertake safety checks on the vehicle used in the course of these duties. Provide emergency first aid, and lifting and handling as required. You must hold Literacy Level 2 qualification as a minimum or equivalent, along with a Full Driving Licence. Please note that previous applicants need not apply. The successful applicant will be required to undertake an Enhanced DBS with Adults Barring Check.
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