Complaints Specialist
Up to £30k p/a
Glow Green is a fast growing green energy company supplying and installing PV solar panels, battery storage, boilers, air-conditioning, electric vehicle chargers and heat pumps, and have reached over 10,000 Trustpilot reviews and achieved an excellent rating.
We are currently seeking an experienced Complaints Specialist to join our team.
Complaints Specialist Responsibilities
Log and track complaints, conduct full investigations with resolutions, and provide accurate written responses inline with regulatory and organisational compliance requirements;
Resolve complaints within company and regulatory SLA’s;
Take a lead role in effectively and efficiently handling cases relating to the ombudsman and other governing bodies as applicable;
Assist in complaints reporting to senior leaders and the FCA. Provide coaching and feedback to the client service crew based on analysis of complaints;
Demonstrate active engagement in improving the client experience through participation in feedback sessions and process improvement discussions;
Attend external training to maintain required knowledge and skills in complaints handling.
Complaints Specialist Required Skills And Experience
A minimum of 1 year complaint experience within a phone based role;
Knowledge of complaints procedures and regulatory requirements;
Experience dealing with the Financial and Furniture Ombudsman is highly desirable;
Experience of managing review sites such as TrustPilot;
A passion for enhancing the customer experience and implementing improvements.
Glow Green Benefits
Competitive annual salary of up to £30,000;
33 Days annual leave entitlement (including Bank Holidays);
Annual pay reviews and ongoing opportunities for growth and development;
A comprehensive Company Pension Scheme;
Robust company sick pay benefit;
An array of staff perks, including eye care vouchers, daily fresh fruit, confectionery and drinks.
The successful Complaints Specialist will enjoy a rewarding career, developing alongside a company with huge ambition.
Job Types:
Full-time, Permanent Pay:
Up to £30,000.00 per year Schedule: Monday to Friday No weekends Ability to commute/relocate: Bournemouth: reliably commute or plan to relocate before starting work (required) Experience: Phone based complaints: 2 years (required) Work Location:
In person
#J-18808-Ljbffr
Full-time, Permanent Pay:
Up to £30,000.00 per year Schedule: Monday to Friday No weekends Ability to commute/relocate: Bournemouth: reliably commute or plan to relocate before starting work (required) Experience: Phone based complaints: 2 years (required) Work Location:
In person
#J-18808-Ljbffr
