About
Medius Medius is a global company that provides cloud-based solutions that help businesses manage their invoices and payments more easily. The company provides software that automates tasks like approving invoices, tracking expenses, or paying suppliers. Medius's solutions are used by over 500,000 unique users across 116 countries, highlighting its extensive global reach and the widespread adoption of its spend management tools. The company employs over 750 people and serves more than 4,000 customers worldwide. These customers collectively manage over $200 billion in spending each year using Medius's solutions. For more info:
www.medius.com The
Technical Support Consultant – ERP Integration
role at Medius is a critical part of the team based in Cracow. The team is responsible for supporting and troubleshooting integration between our app and customer’s ERP, focusing on D365FO, D365BC, and NetSuite. You will work alongside other departments such as R&D, 1st line Support, and Consulting to resolve complex technical issues that our customers face, improving processes and systems as you go. This position involves working from
13:00 to 21:00 , ensuring coverage during the specified hours. What you will do: Troubleshooting technical issues within the
ERP integration
area escalated to our team from other departments, Supporting customers, partners, and consultants in solving technical issues, providing
clear ,
timely , and detailed explanations, and ensuring stakeholders’ satisfaction, Staying up-to-date with new technologies, tools, and features relevant to our work to resolve issues efficiently and provide ongoing product improvements, Maintaining clear and thorough documentation of support cases, resolutions, and any relevant technical information to improve future troubleshooting and knowledge sharing within the team. What We’re Looking For: Willingness to
learn new tools and technologies
as part of ongoing personal and professional growth, Proficiency in both Polish and English
(spoken and written), as the role involves communication with an international team and customers, A solid
general understanding of technology
and comfort with working in technical environments, Experience working with
SQL, XML , and
JSON , Familiarity with distributed systems, Strong
analytical mindset
with the ability to identify root causes of technical problems, Ability to solve complex problems and provide clear,
actionable
solutions, A keen
eye for detail , especially when diagnosing technical issues, A focus on
customer satisfaction
and an understanding of the importance of delivering clear, effective support, Previous experience with any of the mentioned ERPs is a plus. Why Join Us: Support for
professional development
through a variety of initiatives to foster growth and clear career progression within a dynamic global culture. Additional 1 day off
for your birthday (B-Day). Multikafeteria program, private healthcare (LuxMed), life insurance. Integration Parties (Summer Party, Xmas Party, Game Board Party, and other spontaneous events). Team building budget. Hybrid/Remote
working model. Ready to take the leap? Apply today and help us redefine cloud-based solutions.
#J-18808-Ljbffr
Medius Medius is a global company that provides cloud-based solutions that help businesses manage their invoices and payments more easily. The company provides software that automates tasks like approving invoices, tracking expenses, or paying suppliers. Medius's solutions are used by over 500,000 unique users across 116 countries, highlighting its extensive global reach and the widespread adoption of its spend management tools. The company employs over 750 people and serves more than 4,000 customers worldwide. These customers collectively manage over $200 billion in spending each year using Medius's solutions. For more info:
www.medius.com The
Technical Support Consultant – ERP Integration
role at Medius is a critical part of the team based in Cracow. The team is responsible for supporting and troubleshooting integration between our app and customer’s ERP, focusing on D365FO, D365BC, and NetSuite. You will work alongside other departments such as R&D, 1st line Support, and Consulting to resolve complex technical issues that our customers face, improving processes and systems as you go. This position involves working from
13:00 to 21:00 , ensuring coverage during the specified hours. What you will do: Troubleshooting technical issues within the
ERP integration
area escalated to our team from other departments, Supporting customers, partners, and consultants in solving technical issues, providing
clear ,
timely , and detailed explanations, and ensuring stakeholders’ satisfaction, Staying up-to-date with new technologies, tools, and features relevant to our work to resolve issues efficiently and provide ongoing product improvements, Maintaining clear and thorough documentation of support cases, resolutions, and any relevant technical information to improve future troubleshooting and knowledge sharing within the team. What We’re Looking For: Willingness to
learn new tools and technologies
as part of ongoing personal and professional growth, Proficiency in both Polish and English
(spoken and written), as the role involves communication with an international team and customers, A solid
general understanding of technology
and comfort with working in technical environments, Experience working with
SQL, XML , and
JSON , Familiarity with distributed systems, Strong
analytical mindset
with the ability to identify root causes of technical problems, Ability to solve complex problems and provide clear,
actionable
solutions, A keen
eye for detail , especially when diagnosing technical issues, A focus on
customer satisfaction
and an understanding of the importance of delivering clear, effective support, Previous experience with any of the mentioned ERPs is a plus. Why Join Us: Support for
professional development
through a variety of initiatives to foster growth and clear career progression within a dynamic global culture. Additional 1 day off
for your birthday (B-Day). Multikafeteria program, private healthcare (LuxMed), life insurance. Integration Parties (Summer Party, Xmas Party, Game Board Party, and other spontaneous events). Team building budget. Hybrid/Remote
working model. Ready to take the leap? Apply today and help us redefine cloud-based solutions.
#J-18808-Ljbffr
