Job Description
You are the beginning of an exceptional guest experience. As a Reservations Specialist, you will make our guests feel welcome and reflect the exceptional experience they come when they arrive! Summary of Responsibilities
Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following: Consistently offer exceptional, friendly and engaging service. Ensure the best selection for the guest and ensure revenue is maximized through up-selling. Update reservations ensuring a flawless check-in and check-out process. Answer telephone and email inquiries in a timely manner. Assist guests regarding hotel facilities in an informative and helpful way. Take ownership of the guest’s request and ensure follow-up according to the hotel’s standards. Follow department policies, procedures and service standards. Recommend property facilities and assist guests with information and special requests. Book room reservation requests, enter rooming lists, and update accurate information in the system. Other duties as assigned. Qualifications
Computer literate in Microsoft Windows applications required. Ability to work cohesively as part of a team. Ability to focus attention on guest needs, remaining calm and courteous at all times. Guest-focused personality is essential; experience is an asset. Preferably prior experience working with Opera or a related system. Strong interpersonal and problem-solving abilities. Fluency in both Arabic & English. Additional Information
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
#J-18808-Ljbffr
You are the beginning of an exceptional guest experience. As a Reservations Specialist, you will make our guests feel welcome and reflect the exceptional experience they come when they arrive! Summary of Responsibilities
Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following: Consistently offer exceptional, friendly and engaging service. Ensure the best selection for the guest and ensure revenue is maximized through up-selling. Update reservations ensuring a flawless check-in and check-out process. Answer telephone and email inquiries in a timely manner. Assist guests regarding hotel facilities in an informative and helpful way. Take ownership of the guest’s request and ensure follow-up according to the hotel’s standards. Follow department policies, procedures and service standards. Recommend property facilities and assist guests with information and special requests. Book room reservation requests, enter rooming lists, and update accurate information in the system. Other duties as assigned. Qualifications
Computer literate in Microsoft Windows applications required. Ability to work cohesively as part of a team. Ability to focus attention on guest needs, remaining calm and courteous at all times. Guest-focused personality is essential; experience is an asset. Preferably prior experience working with Opera or a related system. Strong interpersonal and problem-solving abilities. Fluency in both Arabic & English. Additional Information
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
#J-18808-Ljbffr
