The Service Desk Engineer is responsible for supporting and maintaining the PortmanDentex IT systems while providing efficient first-line support to all business users. Handling initial inquiries from colleagues, logging IT-related issues, and striving to resolve them promptly in accordance with SLAs.
We welcome your application to our Service Desk Engineer vacancy if you have the following qualifications and skills:
Incident and problem management
Using helpdesk applications
Basic network troubleshooting
Working in a service desk / first line support role, dealing with 30 – 60 tickets at any one time
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