Site Supervisor

Responsibilities: To ensure that the specification is fully implemented and adhered to. To ensure that a consistently high standard of service is delivered in accordance with the work schedule. To undertake regular client contact, build relationships and ensure satisfaction with the service delivery. To ensure all cleaning operatives are complying with customer service standards. To ensure all customer queries and complaints are dealt with in a timely and effective manner and that the client is kept fully informed of what action has/is being taken. To help train and develop Cleaning Operatives. To monitor Cleaning Operatives to ensure high standards are delivered and maintained. To keep the Area Manager fully informed at all times. To help retain good staff. To ensure signing in procedures are strictly adhered to. To communicate Company and Site information to Cleaning Operatives. To ensure that the Company Health and Safety Policy is properly implemented and adhered to in addition to specific client requirements. To liaise with Area Manager on key operational issues. To liaise with Area Manager on short fall of hours. To liaise with Area Manager over equipment and machinery requirements. To control supplies and material requirements. Minimum Requirements: Previous experience as supervisor/manager in the cleaning industry. Commitment to delivery of excellent customer service. Be results oriented. Able to communicate in a clear and concise manner. Possess strong interpersonal skills. Be self-motivated and able to motivate staff. Possess good organisational skills. Personal presentation to a high standard at all times. Basic numerical capability. Capable of implementing actions to resolve simple problems. Capable of identifying and implementing quality improvements. Ability to build relationships. About The Floorbrite Group: The Floorbrite Group is one of the leading commercial cleaning and facilities service providers in the UK, providing daily, industrial and window cleaning services to all sectors of industry. Our services are already being used by hundreds of companies throughout the UK. With over 50 years' experience in the industry and still a family-run business, the next generation of Floorbrite will ensure that we still treat our customers with the same care and attention as when we first began in 1972. The Floorbrite Group is committed to creating a work environment that is diverse and is proud to be an equal opportunity employer. Benefits: Uniform provided. Training. Employee Assistance Programme (EAP). Nest Pension (optional). Brite Star Awards and recognition for the employees. Referral Scheme.

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