Main area DCHW Grade NHS AfC: Band 2
Contract: Permanent
Hours: Part time - 30 hours per week (Varied shift patterns between Monday & Friday, all 7.5 hour shifts)
Job ref: 216-LD-A6682032
Employer: University Hospitals Plymouth NHS Trust
Employer type: NHS
Site: DCHW
Town: Plymouth
Salary: £23,615 Per Annum Pro Rata
Salary period: Yearly
Closing date: 12/02/2025 23:59
NHS AfC: Band 2
Job overview
Derriford Centre for Health & Wellbeing has created an exciting new role as a general assistant. This varied role will include working in all areas of DCHW. The ideal candidate will have a can-do attitude and be adaptable, flexible, and have a positive and friendly attitude. Main duties of the job
Provide the highest level of customer care & service through participation in all departments in DCHW. Support wellbeing initiatives and activities. Assist with general administration tasks. Assist with promotional and staff support events and programmes as required. Assist in all areas of DCHW offering operational assistance. Working for our organisation
We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence, and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We invite requests from applicants around less than full-time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. Detailed job description and main responsibilities
Assist the lounge team with the service of food and refreshments, ensuring the lounge is as clean as possible. Serve & present food & beverages quickly & efficiently, meeting the standards required. Be fully conversant with & assist customers with information regarding allergens in food. Assist with the setting up & breaking down of meeting/event furniture. Work in accordance with all Centre policies, including licensing, food safety/hygiene & allergen policies. Maintain cleanliness of internal & external coffee shop/Lounge areas at all times. Ensure the safe use of equipment and cleaning materials within the centre. Train & mentor new colleagues. Write up daily specials on blackboard recording accurate nutritional information. Maintain accurate stock records for all disposables, carrying out weekly stocktakes. Report equipment & maintenance defects to Duty Manager. Set up meeting room refreshments as required under supervision. Prepare & deliver light refreshments/snacks to meeting/function rooms. Check in deliveries ensuring goods match delivery note and are stored appropriately. Be fully conversant with lunch & specials menus and pre-ordering processes. Clean crockery, cutlery etc. manually & using dishwasher for functions & daily service. Be involved & contribute to team meetings. Act in a welcoming and helpful way as the first point of contact in DCHW. Use Outlook to monitor email boxes for club members’ queries and take food orders. Use the ‘Clubwise’ IT system to ensure members register into the centre successfully. Manage the electronic signing in and out of site contractors and issue and return passes and keys. Support DCHW with wellbeing initiatives. Support accommodation team as required with bookings, arrivals and access. Person specification
Qualifications
Educated to GCSE level 3-9 (A – D) in Maths & English or equivalent demonstrable experience. Basic food hygiene certificate or equivalent proven knowledge and demonstrable experience. Knowledge & Experience
Working with a wide cross section of the general public. Appreciation of customer care practices. Experience of cleaning and food handling procedures. The ability to communicate effectively with a wide range of people. Friendly & efficient communicator with the ability to provide excellent customer service.
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Job overview
Derriford Centre for Health & Wellbeing has created an exciting new role as a general assistant. This varied role will include working in all areas of DCHW. The ideal candidate will have a can-do attitude and be adaptable, flexible, and have a positive and friendly attitude. Main duties of the job
Provide the highest level of customer care & service through participation in all departments in DCHW. Support wellbeing initiatives and activities. Assist with general administration tasks. Assist with promotional and staff support events and programmes as required. Assist in all areas of DCHW offering operational assistance. Working for our organisation
We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence, and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We invite requests from applicants around less than full-time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. Detailed job description and main responsibilities
Assist the lounge team with the service of food and refreshments, ensuring the lounge is as clean as possible. Serve & present food & beverages quickly & efficiently, meeting the standards required. Be fully conversant with & assist customers with information regarding allergens in food. Assist with the setting up & breaking down of meeting/event furniture. Work in accordance with all Centre policies, including licensing, food safety/hygiene & allergen policies. Maintain cleanliness of internal & external coffee shop/Lounge areas at all times. Ensure the safe use of equipment and cleaning materials within the centre. Train & mentor new colleagues. Write up daily specials on blackboard recording accurate nutritional information. Maintain accurate stock records for all disposables, carrying out weekly stocktakes. Report equipment & maintenance defects to Duty Manager. Set up meeting room refreshments as required under supervision. Prepare & deliver light refreshments/snacks to meeting/function rooms. Check in deliveries ensuring goods match delivery note and are stored appropriately. Be fully conversant with lunch & specials menus and pre-ordering processes. Clean crockery, cutlery etc. manually & using dishwasher for functions & daily service. Be involved & contribute to team meetings. Act in a welcoming and helpful way as the first point of contact in DCHW. Use Outlook to monitor email boxes for club members’ queries and take food orders. Use the ‘Clubwise’ IT system to ensure members register into the centre successfully. Manage the electronic signing in and out of site contractors and issue and return passes and keys. Support DCHW with wellbeing initiatives. Support accommodation team as required with bookings, arrivals and access. Person specification
Qualifications
Educated to GCSE level 3-9 (A – D) in Maths & English or equivalent demonstrable experience. Basic food hygiene certificate or equivalent proven knowledge and demonstrable experience. Knowledge & Experience
Working with a wide cross section of the general public. Appreciation of customer care practices. Experience of cleaning and food handling procedures. The ability to communicate effectively with a wide range of people. Friendly & efficient communicator with the ability to provide excellent customer service.
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