Customer Support Technician Level 3 Apprentice - Sheffield
Job Req ID: 41874
Posting Date: 31 Jan 2025
Function: Apprentices
Unit: Business
Location: Parkway Ind Est, Sheffield, United Kingdom
Salary: £21,840
Customer Support Technician Level 3 Apprentice - Sheffield
Location - Sheffield Start date - 8th September 2025 Apply by - 17th February 2025 Salary £21,840
You’re not just looking for a career, you’re looking to make a difference.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
About this role
Our Support Technicians look after service in the Field – this means working on-site with our diverse range of customers, from small local businesses to large FTSE 100 corporate organisations. Some of our larger and complex customers have very specific needs from our teams. You will attend customer sites to help with installations where engineering support is required to set-up, install, and carry out non-complex and simple repairs.
You will also confidently talk through ideas and problems a customer may have in connection to the BT portfolio, ensuring services and solutions are set up and optimised. You will make recommendations on new digital product and service solutions and may even sell them to the customer!
This is an incredible opportunity for someone who is passionate about technology. We’ll provide all the training you need to progress your career within the Field and beyond. If you have a proactive attitude and love having great conversations, apply today!
About the apprenticeship you’ll study for
This apprenticeship will last 18 months, with a minimum of 20% of your working hours dedicated to learning and studying. You’ll also complete one “study day” a week, gaining a level 3 qualification in Information Communication.
Entry Requirements
You’ll need to achieve five GCSEs at grades 4-9 (a C or above), including English and Maths. Equivalent qualifications are accepted. This role requires you to travel in your van, so a full manual driving licence with no more than six points is necessary. If you do not hold a licence right now, ensure you pass your test no later than one month before your start date.
Some roles may require security clearance, which the Early Careers recruitment team will explain. If you have already studied a Level 3 qualification in Information Communication, we may not be able to consider you for this role. All applicants will need a full UK Right to Work for the duration of their scheme (18 months).
Location
Sheffield
Salary
£21,840
About BT Group
With over 175 years of heritage, BT is the flagship business brand of BT Group, serving 1.2 million business customers internationally.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
A few points to note:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please get in touch.
We will also offer reasonable adjustments for the selection process if required.
How to Apply
It’s easy to apply online: answer a few questions about your current or predicted qualifications and upload a copy of your previous certificates and passport. You will complete an online assessment and have a telephone interview with the early careers recruitment team.
We look forward to receiving your application!
#J-18808-Ljbffr
Job Req ID: 41874
Posting Date: 31 Jan 2025
Function: Apprentices
Unit: Business
Location: Parkway Ind Est, Sheffield, United Kingdom
Salary: £21,840
Customer Support Technician Level 3 Apprentice - Sheffield
Location - Sheffield Start date - 8th September 2025 Apply by - 17th February 2025 Salary £21,840
You’re not just looking for a career, you’re looking to make a difference.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
About this role
Our Support Technicians look after service in the Field – this means working on-site with our diverse range of customers, from small local businesses to large FTSE 100 corporate organisations. Some of our larger and complex customers have very specific needs from our teams. You will attend customer sites to help with installations where engineering support is required to set-up, install, and carry out non-complex and simple repairs.
You will also confidently talk through ideas and problems a customer may have in connection to the BT portfolio, ensuring services and solutions are set up and optimised. You will make recommendations on new digital product and service solutions and may even sell them to the customer!
This is an incredible opportunity for someone who is passionate about technology. We’ll provide all the training you need to progress your career within the Field and beyond. If you have a proactive attitude and love having great conversations, apply today!
About the apprenticeship you’ll study for
This apprenticeship will last 18 months, with a minimum of 20% of your working hours dedicated to learning and studying. You’ll also complete one “study day” a week, gaining a level 3 qualification in Information Communication.
Entry Requirements
You’ll need to achieve five GCSEs at grades 4-9 (a C or above), including English and Maths. Equivalent qualifications are accepted. This role requires you to travel in your van, so a full manual driving licence with no more than six points is necessary. If you do not hold a licence right now, ensure you pass your test no later than one month before your start date.
Some roles may require security clearance, which the Early Careers recruitment team will explain. If you have already studied a Level 3 qualification in Information Communication, we may not be able to consider you for this role. All applicants will need a full UK Right to Work for the duration of their scheme (18 months).
Location
Sheffield
Salary
£21,840
About BT Group
With over 175 years of heritage, BT is the flagship business brand of BT Group, serving 1.2 million business customers internationally.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
A few points to note:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please get in touch.
We will also offer reasonable adjustments for the selection process if required.
How to Apply
It’s easy to apply online: answer a few questions about your current or predicted qualifications and upload a copy of your previous certificates and passport. You will complete an online assessment and have a telephone interview with the early careers recruitment team.
We look forward to receiving your application!
#J-18808-Ljbffr
