Hotel Support Advisor

Are you an ambitious individual that enjoys a fast-paced reactive environment which is integral in supporting our hotel teams and customers alike? Do you enjoy working in an office-based environment where customer care, stakeholder management, and accuracy is key to success? If so, we're looking for enthusiastic individuals with a hunger to succeed, develop, and grow in one of the UK's fastest growing companies. What's it all about? It's an exciting time to join our Hotel Support Team (internally known as Hotel Booking Support Team) where the aim is to find a first-time resolution for all our hotels across the UK. You'll be the first point of contact to support our operational teams in answering queries via email and finding solutions to a wide range of operational, technical, and commercial problems. You will work closely with the Revenue team to ensure hotels understand why overbooking is a key revenue generator and to ensure that there is operational compliance regarding the outbooking process. This ensures there is always the right balance between the commercial focus and our customers' experience. You will be working with and supporting our internal stakeholders to ensure that occupancy and revenue is maximised at every opportunity. You will produce daily reports which are sent to and used by our internal maintenance teams to prioritise hotels that have rooms offline to reduce any risk of having to outlook customers and to ensure that lost revenue is kept to a minimum. Why Travelodge? We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. And we care about our colleagues' wellbeing, so we ensure there are plenty of resources available so everyone can look after their emotional, physical, financial, and work wellbeing. We call this 'Better Me'. Who will this appeal to? If you have a passion for customer service, thrive in a fast-paced reactive environment, and enjoy a combination of admin-based and problem-solving then this is the role for you! We're looking to add to our team and looking for advisors who are people-focused, have great attention to detail, and drive for results. A confident individual who can liaise professionally via many different platforms to create a first-time solution for our UK hotels and customers alike. Salary and Benefits

Salary £24,106 - full time with shift work (days & nights) Shift pattern: 10am - 6pm, 3pm - 11pm, 5pm - 1am, 8pm - 4am 50% personal discount for hotel bookings and great friends and family discounts too! Contributory pension scheme 25 days holiday + bank holidays, increasing with length of service Annual bonus (discretionary) A focus on learning and career development Hybrid working pattern (3 days in the office, 2 days working from home) - after 3 month probation

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