Service Desk Analyst (Data Processing) - Kent/ On-site / FTC until end of March / Full-Time / Competitive Salary (£25,000 per annum pro rata)
Sponsorship not available for this role
ABOUT THE CLIENT
Our client is a Digital Software Consultancy and is currently looking for a motivated and detail-oriented Service Desk Analyst to join their team on a fixed-term basis.
ROLE OBJECTIVE
In this role, you will be responsible for managing data processing tasks and providing first-line support to ensure seamless operations. This is an excellent opportunity for an individual with strong analytical skills and a passion for delivering exceptional service in a fast-paced environment.
RESPONSIBILITIES
Service Desk Support - respond promptly to service desk tickets, emails, and calls. Log, categorise, and prioritise incidents and service requests in the ticketing system. Provide first-line support for data-related queries and escalate issues when necessary. Data Processing - execute data entry, validation, and transformation tasks accurately and efficiently. Monitor data processing workflows to ensure timely completion. Identify and resolve data discrepancies or escalate for further investigation. Collaboration and Communication - liaise with internal teams to resolve incidents and provide updates to end-users. Prepare and maintain documentation for processes and procedures. System Monitoring - assist in monitoring system performance and reporting any anomalies.
EXPERIENCE REQUIRED
Proven experience in a similar service desk or data processing role. Must have experience working in a fast-paced environment, processing a large number of tickets. Excellent analytical skills and attention to detail. Strong communication skills, both written and verbal. Proficiency with data entry tools and Microsoft Office applications, especially Excel. Familiarity with service desk software and ticketing systems is an advantage. Ability to work under pressure and manage multiple tasks effectively.
BENEFITS
Salary of £25,000 per year (pro rata for the contract duration). A dynamic and collaborative working environment. Opportunities to develop skills and gain experience in a professional setting.
If you're a goal-oriented, ambitious professional looking to take yourself to that next level, then we'd love to hear from you.
#J-18808-Ljbffr
Sponsorship not available for this role
ABOUT THE CLIENT
Our client is a Digital Software Consultancy and is currently looking for a motivated and detail-oriented Service Desk Analyst to join their team on a fixed-term basis.
ROLE OBJECTIVE
In this role, you will be responsible for managing data processing tasks and providing first-line support to ensure seamless operations. This is an excellent opportunity for an individual with strong analytical skills and a passion for delivering exceptional service in a fast-paced environment.
RESPONSIBILITIES
Service Desk Support - respond promptly to service desk tickets, emails, and calls. Log, categorise, and prioritise incidents and service requests in the ticketing system. Provide first-line support for data-related queries and escalate issues when necessary. Data Processing - execute data entry, validation, and transformation tasks accurately and efficiently. Monitor data processing workflows to ensure timely completion. Identify and resolve data discrepancies or escalate for further investigation. Collaboration and Communication - liaise with internal teams to resolve incidents and provide updates to end-users. Prepare and maintain documentation for processes and procedures. System Monitoring - assist in monitoring system performance and reporting any anomalies.
EXPERIENCE REQUIRED
Proven experience in a similar service desk or data processing role. Must have experience working in a fast-paced environment, processing a large number of tickets. Excellent analytical skills and attention to detail. Strong communication skills, both written and verbal. Proficiency with data entry tools and Microsoft Office applications, especially Excel. Familiarity with service desk software and ticketing systems is an advantage. Ability to work under pressure and manage multiple tasks effectively.
BENEFITS
Salary of £25,000 per year (pro rata for the contract duration). A dynamic and collaborative working environment. Opportunities to develop skills and gain experience in a professional setting.
If you're a goal-oriented, ambitious professional looking to take yourself to that next level, then we'd love to hear from you.
#J-18808-Ljbffr
