Income Manager (Corporate & Commercial)

Stockport Homes Group (SHG) is seeking a dynamic Income Manager (Corporate and Commercial) to lead our high-performing, customer-focused income collection services across a wide range of corporate and commercial income streams. This role is pivotal in ensuring the delivery of efficient, effective, and agile services that respond to the changing needs of our customers and the organisation. In this role you will: Lead and shape income collection services across key income streams, including leasehold and shared owner charges, Private Landlord Scheme rents, garage rents, Carecall charges, former customer debts, aged invoice debt, and contents insurance premiums. Identify and deliver continuous service improvements. Design and implement new processes and procedures across the team. Champion a 'one team' approach to income collection across the group. Coach, guide, and support staff to reach their maximum potential. Ensure consistent quality interactions with customers across all touchpoints. Maximise team performance by setting and monitoring targets. Lead the operational delivery of the Direct Debit scheme and the Home Contents Insurance Scheme. Work with teams across the group to ensure service accessibility and income maximisation. Initiate legal action to recover debts where appropriate. The SHG "Be You" approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG's Values. We're always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in. Minimum Requirements: Extensive experience in a high-performing income collection environment. Excellent understanding of legislation related to the collection and recovery of charges from leaseholders and shared ownership customers. Proven ability to lead, motivate, and manage a team to meet performance targets. Strong commitment to delivering customer service excellence. Ability to identify and deliver continuous service improvements. Excellent understanding of welfare benefits, particularly Universal Credit. Strong interpersonal skills and the ability to build relationships with senior and operational managers, teams, and partners. Resilience, tenacity, and a strong work ethic. Strong analytical skills to utilise customer feedback and improve service delivery. Ready to take on this exciting challenge? We can't wait to hear from you!

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