We're committed to investing in people with potential, which is why we've created our IT Technical Trainee Scheme. This programme offers a fantastic opportunity to build your IT career, whether you're joining our Telephony Centre of Excellence, Service Desk teams, or ServiceNow Application Team. Each of these areas provides unique hands-on experiences, enabling you to contribute to vital business operations while learning from experts and gaining industry-recognised qualifications. This programme also supports your development in key soft skills like problem-solving, collaboration, and communication, preparing you for a long-term career in IT. With a supportive cohort and mentoring throughout the journey, you'll have everything you need to succeed.
What you can expect
Your experience in the programme will depend on the team you join, giving you the chance to build expertise in a specific area of IT: Telephony Centre of Excellence: Supporting over 3,500 call handlers and ensuring smooth operations for 14,000 daily calls, with further expansion on the horizon. Service Desk: Acting as the first point of contact for IT queries and using tools like ServiceNow to provide seamless support across the business. You'll also have the opportunity to complete a Digital Support Technician apprenticeship, equipping you with essential IT skills. ServiceNow Application Team: Maintaining and enhancing the platform that underpins many of our business processes, developing custom solutions, and collaborating with teams to automate processes and improve efficiency. You'll also work towards professional qualifications relevant to your role. Examples include: ITIL 4 Foundation Certificate in IT Service Management. ServiceNow Certified Administrator (for ServiceNow roles). SIAM and specialised monitoring courses (for Telephony roles). Apollo 13 IT Service Management Business Game - a unique, hands-on learning experience. The specific qualifications and training opportunities will vary depending on the team, ensuring you gain the knowledge and skills needed for these roles and for further progression with these teams or the wider IT division. You'll not only develop technical expertise but also build essential skills like resilience, organisation, and customer focus. Through a combination of training, shadowing, and mentoring, you'll be well-prepared for a successful career in IT. Entry criteria
At least 2 A Levels or an equivalent level 3 qualification. Whether you're a school leaver, career changer, or someone with a keen interest in IT, this scheme is for you. You don't need prior technical experience - what matters most is your enthusiasm for learning and your ability to work collaboratively in a fast-paced environment. To join this scheme, you'll need to have achieved at least two A Levels or an equivalent Level 3 qualification. We're looking for individuals with: Customer Focus: Experience of working in a customer-facing role with a commitment to delivering excellent service. Problem-Solving Skills: The ability to analyse and resolve issues effectively. Learning Agility: A willingness to adapt to new tools and challenges. Strong Communication: Confident, clear, and able to collaborate with diverse teams. Attention to Detail: Organised and accurate in managing tasks. Digital Literacy: Familiarity with Microsoft Office tools like Word, Excel, and PowerPoint. Working at NFU Mutual
At NFU Mutual, our IT division plays a pivotal role in driving the success of our business. From delivering exceptional service to spearheading innovation, we're at the forefront of technology and transformation. Our teams lead ambitious projects, such as transitioning to Cloud services, enhancing our cybersecurity, and developing digital customer solutions - all while delivering an annual change portfolio worth over £80 million. We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being "a great place to work" and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only 2 companies to receive the award for the ninth consecutive year. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future. Benefits
If you're ready to launch your IT career and want to join a trusted financial services provider committed to your growth, we'd love to hear from you. When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including: Salary - £24,500 Annual bonus (up to 10% of salary) Contributory pension scheme, up to 20%, including your 8% contribution 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme A Family Friendly policy that helps you balance your work and family responsibilities Access to savings at High Street brands, travel and supermarkets £20 contribution to a monthly gym membership - subject to T&Cs Health and wellbeing plan - cashback for dentist, opticians, physio and more Access to voluntary benefits, including health assessments, private medical insurance and dental insurance Employee Volunteering - volunteer in the community for one day each year Unlimited access to Refer a Friend £500 bonus scheme Life Assurance cover of 4 x salary Employee discounts of 15% on a range of NFU Mutual insurance policies.
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Your experience in the programme will depend on the team you join, giving you the chance to build expertise in a specific area of IT: Telephony Centre of Excellence: Supporting over 3,500 call handlers and ensuring smooth operations for 14,000 daily calls, with further expansion on the horizon. Service Desk: Acting as the first point of contact for IT queries and using tools like ServiceNow to provide seamless support across the business. You'll also have the opportunity to complete a Digital Support Technician apprenticeship, equipping you with essential IT skills. ServiceNow Application Team: Maintaining and enhancing the platform that underpins many of our business processes, developing custom solutions, and collaborating with teams to automate processes and improve efficiency. You'll also work towards professional qualifications relevant to your role. Examples include: ITIL 4 Foundation Certificate in IT Service Management. ServiceNow Certified Administrator (for ServiceNow roles). SIAM and specialised monitoring courses (for Telephony roles). Apollo 13 IT Service Management Business Game - a unique, hands-on learning experience. The specific qualifications and training opportunities will vary depending on the team, ensuring you gain the knowledge and skills needed for these roles and for further progression with these teams or the wider IT division. You'll not only develop technical expertise but also build essential skills like resilience, organisation, and customer focus. Through a combination of training, shadowing, and mentoring, you'll be well-prepared for a successful career in IT. Entry criteria
At least 2 A Levels or an equivalent level 3 qualification. Whether you're a school leaver, career changer, or someone with a keen interest in IT, this scheme is for you. You don't need prior technical experience - what matters most is your enthusiasm for learning and your ability to work collaboratively in a fast-paced environment. To join this scheme, you'll need to have achieved at least two A Levels or an equivalent Level 3 qualification. We're looking for individuals with: Customer Focus: Experience of working in a customer-facing role with a commitment to delivering excellent service. Problem-Solving Skills: The ability to analyse and resolve issues effectively. Learning Agility: A willingness to adapt to new tools and challenges. Strong Communication: Confident, clear, and able to collaborate with diverse teams. Attention to Detail: Organised and accurate in managing tasks. Digital Literacy: Familiarity with Microsoft Office tools like Word, Excel, and PowerPoint. Working at NFU Mutual
At NFU Mutual, our IT division plays a pivotal role in driving the success of our business. From delivering exceptional service to spearheading innovation, we're at the forefront of technology and transformation. Our teams lead ambitious projects, such as transitioning to Cloud services, enhancing our cybersecurity, and developing digital customer solutions - all while delivering an annual change portfolio worth over £80 million. We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being "a great place to work" and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only 2 companies to receive the award for the ninth consecutive year. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future. Benefits
If you're ready to launch your IT career and want to join a trusted financial services provider committed to your growth, we'd love to hear from you. When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including: Salary - £24,500 Annual bonus (up to 10% of salary) Contributory pension scheme, up to 20%, including your 8% contribution 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme A Family Friendly policy that helps you balance your work and family responsibilities Access to savings at High Street brands, travel and supermarkets £20 contribution to a monthly gym membership - subject to T&Cs Health and wellbeing plan - cashback for dentist, opticians, physio and more Access to voluntary benefits, including health assessments, private medical insurance and dental insurance Employee Volunteering - volunteer in the community for one day each year Unlimited access to Refer a Friend £500 bonus scheme Life Assurance cover of 4 x salary Employee discounts of 15% on a range of NFU Mutual insurance policies.
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