This range is provided by 83zero. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from 83zero Building Technical Support Engineering teams in EMEA & US
Company Overview 83zero is working with a leading IT consultancy that partners with global organisations to deliver IT operations along with business advancements through the adoption of new and innovative technologies. Our client partners with a number of international private businesses in shipping, real estate, energy, banking, and investments. You will be joining their growing team based in Marble Arch, London. What's in it for you… Awesome training and development opportunities Private medical with Bupa Company bonus Opportunities for professional growth and development Life Assurance Season ticket loan Cycle to work scheme An intro to the IT Service Engineer role… You will be playing a crucial role in being the front line and face of the organisation dealing with its clients. This is an ideal position for someone looking to kick start their career within IT support, whether you have graduated with an IT degree or have some exposure to an IT support role. You will be joining a small team with a huge amount of knowledge which will give you all the tools you need to grow and develop your IT career! Your responsibilities will include… Logging tickets using ITSM platform Provide 1st line support and initial troubleshooting where possible. Capture all information and escalate where necessary Answering phone calls from end users in a polite and professional way Processing of basic requests such as new joiner, movers, and leavers Assisting with asset management, imaging, and deployment of new hardware. Reviewing and populating IT 'knowledge base' with solutions to problems. Supporting users across all business locations. Ensuring SLAs are met at all times Ensuring excellent customer service is always provided. Working with vendors on supporting tickets and procurement What you’ve got… We are looking for someone with an approachable, helpful, and flexible attitude, who is self-motivated and enthusiastic to learn and grow in this role. You have some experience in IT Support or hold have studied IT in college or university Knowledge and experience of Windows 10/11 Ability to maintain professional standards A team-player, and able to work under own initiative Ability to work to deadlines, and plan and prioritise own time Methodical and process-driven, with high attention to detail Ready to Apply? If you are reading this and are thinking ‘Wow, this sounds like me!’, then we want to hear from you! So why are you still reading?! Seniority level
Entry level Employment type
Full-time Job function
Information Technology Industries
IT Services and IT Consulting
#J-18808-Ljbffr
Direct message the job poster from 83zero Building Technical Support Engineering teams in EMEA & US
Company Overview 83zero is working with a leading IT consultancy that partners with global organisations to deliver IT operations along with business advancements through the adoption of new and innovative technologies. Our client partners with a number of international private businesses in shipping, real estate, energy, banking, and investments. You will be joining their growing team based in Marble Arch, London. What's in it for you… Awesome training and development opportunities Private medical with Bupa Company bonus Opportunities for professional growth and development Life Assurance Season ticket loan Cycle to work scheme An intro to the IT Service Engineer role… You will be playing a crucial role in being the front line and face of the organisation dealing with its clients. This is an ideal position for someone looking to kick start their career within IT support, whether you have graduated with an IT degree or have some exposure to an IT support role. You will be joining a small team with a huge amount of knowledge which will give you all the tools you need to grow and develop your IT career! Your responsibilities will include… Logging tickets using ITSM platform Provide 1st line support and initial troubleshooting where possible. Capture all information and escalate where necessary Answering phone calls from end users in a polite and professional way Processing of basic requests such as new joiner, movers, and leavers Assisting with asset management, imaging, and deployment of new hardware. Reviewing and populating IT 'knowledge base' with solutions to problems. Supporting users across all business locations. Ensuring SLAs are met at all times Ensuring excellent customer service is always provided. Working with vendors on supporting tickets and procurement What you’ve got… We are looking for someone with an approachable, helpful, and flexible attitude, who is self-motivated and enthusiastic to learn and grow in this role. You have some experience in IT Support or hold have studied IT in college or university Knowledge and experience of Windows 10/11 Ability to maintain professional standards A team-player, and able to work under own initiative Ability to work to deadlines, and plan and prioritise own time Methodical and process-driven, with high attention to detail Ready to Apply? If you are reading this and are thinking ‘Wow, this sounds like me!’, then we want to hear from you! So why are you still reading?! Seniority level
Entry level Employment type
Full-time Job function
Information Technology Industries
IT Services and IT Consulting
#J-18808-Ljbffr
