My client is a growing e-commerce business based in Sheffield city centre looking for a Customer Support Specialist to join their team. They supply components for a range of engines including boats, tractors, and forklifts.
We're looking for someone who is great with customer service, as well as a skilled communicator and problem solver. The role will require building some technical knowledge about our products.
Role Description: Customer Support and Resolution:
Provide prompt and efficient support to customers via email, phone, live chat, or social media. Address and resolve customer complaints, queries, and concerns swiftly. Order Management:
Assist customers with placing orders, tracking deliveries, processing returns, and exchanges. Ensure accurate and timely fulfilment of customer orders. Product Information:
Provide detailed information about products, including availability, specifications, and pricing. Help customers make informed purchasing decisions by understanding their needs and recommending products accordingly. Technical Support:
Offer assistance with website navigation, account creation and management, and troubleshooting any technical issues that customers may encounter on the website. Dispute Resolution:
Handle disputes and negotiate solutions that satisfy both the customer and the company, within the bounds of company policies.
You must have: 2+ years customer service experience Experience with Freshdesk / Zendesk, or similar helpdesk software Experience with live chat (any software) Excellent telephone manner Comfortable offering product advice Clear written communication
#J-18808-Ljbffr
We're looking for someone who is great with customer service, as well as a skilled communicator and problem solver. The role will require building some technical knowledge about our products.
Role Description: Customer Support and Resolution:
Provide prompt and efficient support to customers via email, phone, live chat, or social media. Address and resolve customer complaints, queries, and concerns swiftly. Order Management:
Assist customers with placing orders, tracking deliveries, processing returns, and exchanges. Ensure accurate and timely fulfilment of customer orders. Product Information:
Provide detailed information about products, including availability, specifications, and pricing. Help customers make informed purchasing decisions by understanding their needs and recommending products accordingly. Technical Support:
Offer assistance with website navigation, account creation and management, and troubleshooting any technical issues that customers may encounter on the website. Dispute Resolution:
Handle disputes and negotiate solutions that satisfy both the customer and the company, within the bounds of company policies.
You must have: 2+ years customer service experience Experience with Freshdesk / Zendesk, or similar helpdesk software Experience with live chat (any software) Excellent telephone manner Comfortable offering product advice Clear written communication
#J-18808-Ljbffr
