Azure Infrastructure Analyst
About Solidsoft Reply: Solidsoft Reply is the Reply Group company specialised in developing digital healthcare solutions for patient safety and closed-loop medicine management. We partner with Healthcare and Industry, helping our customers succeed through our expertise in designing and implementing innovative solutions, and through our continued commitment and investment in Microsoft technologies and the Microsoft Azure cloud platform. We are a published thought leader and deliver software and services via our team of highly skilled and competent people. www.solidsoft.reply.com
Role overview: Solidsoft Reply is hiring an Azure Infrastructure Analyst to join our Support & Operations team. Reporting to the Infrastructure Manager, you will ensure the stability, scalability, security, and resilience of systems on the Azure platform, delivering outstanding support to Solidsoft customers. This role involves managing escalated issues and resolving complex problems with critical healthcare infrastructure built on advanced Microsoft Azure technologies. Strong interpersonal skills are essential for collaborating with our global customers and internal teams.
Responsibilities: Own and manage assigned incidents through to resolution, maintaining professional communication with customers. Manage Azure infrastructure, including patching, updates, certificate, and security management. Recommend and implement service improvements aligned with business needs. Operate, troubleshoot, and enhance business systems, supporting microservices and deployments. Monitor system performance, enhance monitoring solutions, and manage technical customer issues. Collaborate with Development, QA, Product teams, clients, and vendors on escalations and resolutions. About the candidate: Degree in Computer Science or related field. Experience with Azure, Windows Server, cloud networks, data security, and application support. Familiarity with Azure DevOps, CI/CD, and infrastructure-as-code concepts. Strong understanding of Azure Security, Identity Management, RBAC, and network topology. Knowledge of ITIL v3 and experience in regulated environments (GAMP5 preferred). Excellent organization, communication, problem-solving, and troubleshooting skills. Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status or parental status or any other characteristic protected by the Law.
Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.
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About Solidsoft Reply: Solidsoft Reply is the Reply Group company specialised in developing digital healthcare solutions for patient safety and closed-loop medicine management. We partner with Healthcare and Industry, helping our customers succeed through our expertise in designing and implementing innovative solutions, and through our continued commitment and investment in Microsoft technologies and the Microsoft Azure cloud platform. We are a published thought leader and deliver software and services via our team of highly skilled and competent people. www.solidsoft.reply.com
Role overview: Solidsoft Reply is hiring an Azure Infrastructure Analyst to join our Support & Operations team. Reporting to the Infrastructure Manager, you will ensure the stability, scalability, security, and resilience of systems on the Azure platform, delivering outstanding support to Solidsoft customers. This role involves managing escalated issues and resolving complex problems with critical healthcare infrastructure built on advanced Microsoft Azure technologies. Strong interpersonal skills are essential for collaborating with our global customers and internal teams.
Responsibilities: Own and manage assigned incidents through to resolution, maintaining professional communication with customers. Manage Azure infrastructure, including patching, updates, certificate, and security management. Recommend and implement service improvements aligned with business needs. Operate, troubleshoot, and enhance business systems, supporting microservices and deployments. Monitor system performance, enhance monitoring solutions, and manage technical customer issues. Collaborate with Development, QA, Product teams, clients, and vendors on escalations and resolutions. About the candidate: Degree in Computer Science or related field. Experience with Azure, Windows Server, cloud networks, data security, and application support. Familiarity with Azure DevOps, CI/CD, and infrastructure-as-code concepts. Strong understanding of Azure Security, Identity Management, RBAC, and network topology. Knowledge of ITIL v3 and experience in regulated environments (GAMP5 preferred). Excellent organization, communication, problem-solving, and troubleshooting skills. Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status or parental status or any other characteristic protected by the Law.
Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.
#J-18808-Ljbffr
