Technical Support and Service Engineer - Trainee position
Permanent Position
Salary: 26,000 - 30,000 PA - Depending on experience
Location: Bishop's Stortford / Stansted area (with travel as needed)
A leading manufacturer of cutting-edge vehicle lighting solutions, dedicated to delivering high-quality products and outstanding customer services looking to recruit a Technical Support and Service Engineer.
Job Summary:
The Technical Support and Service Engineer will be responsible for providing both office-based technical support and on-the-road service to its clients. This role involves specifying products for customers, designing lighting kits, repairing trailers, addressing warranty issues, and conducting training sessions. The ideal candidate will have strong technical knowledge, excellent communication skills, and the ability to travel as needed.
Key Responsibilities:
Provide technical support to customers via phone, email, and chat.
Help customers choose the right lighting products.
Design and draw lighting kits.
Troubleshoot and fix product issues.
Travel to customer sites for repairs and support.
Handle warranty claims and issues.
Conduct training sessions on product installation and maintenance.
Keep detailed records of customer interactions and service visits.
Work with sales and engineering teams to ensure customer satisfaction.
Stay updated on product developments and industry trends.
Minimum Requirements:
Full UK Driving Licence.
Must be over 25 years old due to motor insurance requirements.
Any knowledge of vehicle electrical or lighting systems is beneficial.
Willingness to travel to customer sites across the UK.
Benefits:
Competitive salary and benefits package.
Opportunities for professional growth and development.
Friendly and supportive work environment.
HRGO Recruitment offers permanent and temporary jobs across the UK. You must have current UK right to work to be considered. We aim to respond to all applications. HRGO is an equal opportunities employer.
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