Customer Service Executive
Salary: £24,750 + bonus (on average £5000 for the year)
Citation is one of the UK's leading providers of Health and Safety, HR, Employment Law, and ISO services to businesses. We pride ourselves on being leaders in our industry, constantly empowering our team, and fostering a culture of support and innovation. We love what we do, and we're on a mission to grow and that's where you come in. Not bragging but…we've also just been named one of the Sunday Times Best companies to work for. Again.
We are on the lookout for a Customer Service Executive to join us. You will be responsible for contacting our current clients and booking in visits for our Field Consultants in line with our service offering, along with embracing our core values through being energetic, positive and supportive to your team, and focused on putting the client at the heart of everything you do.
What will you be doing
Undertaking customer service administrative duties Managing incoming enquiries via multiple mediums including phone, email and written correspondence. Being accountable for the resolution of all queries; working as part of a team to ensure that all customers receive the highest level of customer service. Helping review internal processes and manage workflow to ensure consistency amongst the team, taking the opportunity to suggest improvements and support the overall team goals and business strategy. What we're looking for
A dedicated and enthusiastic individual who aligns with our Values An open mind and the ability to learn and take on new challenges A real passion for delivering exceptional customer service Excellent communication skills including a polite and professional telephone manner. Skills that will help you in the role
High levels of commitment, strong customer empathy and a desire to help all customers, no matter how challenging the request. Proactive in your approach to your work and change within the workplace. Being the face or voice of our brand with a very high level of professionalism expected at all times. Excellent verbal and numeracy skills are essential, as is being able to communicate in a confident, professional and sincere manner. A working knowledge of Microsoft Office, including Word and Excel, is required. Here's a taste of the perks we roll out for our extraordinary team members:
25 Days of Holiday + Bank: Take your well-deserved break with 25 days of holiday, plus bank holidays. Birthday Bliss: Enjoy your birthday with a day off, because at Citation, we believe in celebrating YOU. Post-Wedding Bliss: Extra weeks of holiday for newlyweds to bask in post-wedding happiness. Growing Families: Vouchers and special perks for expectant parents to celebrate the newest addition to your family. Healthcare cash plan: Offering private healthcare to ensure your peace of mind. Pawternity Leave: Enjoy a day off to welcome your new pet home! Community Days: Take a day off to volunteer and make a positive impact in your community. Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements! Hit Apply now to forward your CV.
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Undertaking customer service administrative duties Managing incoming enquiries via multiple mediums including phone, email and written correspondence. Being accountable for the resolution of all queries; working as part of a team to ensure that all customers receive the highest level of customer service. Helping review internal processes and manage workflow to ensure consistency amongst the team, taking the opportunity to suggest improvements and support the overall team goals and business strategy. What we're looking for
A dedicated and enthusiastic individual who aligns with our Values An open mind and the ability to learn and take on new challenges A real passion for delivering exceptional customer service Excellent communication skills including a polite and professional telephone manner. Skills that will help you in the role
High levels of commitment, strong customer empathy and a desire to help all customers, no matter how challenging the request. Proactive in your approach to your work and change within the workplace. Being the face or voice of our brand with a very high level of professionalism expected at all times. Excellent verbal and numeracy skills are essential, as is being able to communicate in a confident, professional and sincere manner. A working knowledge of Microsoft Office, including Word and Excel, is required. Here's a taste of the perks we roll out for our extraordinary team members:
25 Days of Holiday + Bank: Take your well-deserved break with 25 days of holiday, plus bank holidays. Birthday Bliss: Enjoy your birthday with a day off, because at Citation, we believe in celebrating YOU. Post-Wedding Bliss: Extra weeks of holiday for newlyweds to bask in post-wedding happiness. Growing Families: Vouchers and special perks for expectant parents to celebrate the newest addition to your family. Healthcare cash plan: Offering private healthcare to ensure your peace of mind. Pawternity Leave: Enjoy a day off to welcome your new pet home! Community Days: Take a day off to volunteer and make a positive impact in your community. Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements! Hit Apply now to forward your CV.
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