Our internationally recognised client is recruiting a Fraud and Risk Manager to join the business who will be responsible for protecting the company from criminality, loss and reputational damage.
They are seeking a motivated manager of people who can inspire their team to improve their skills and aptitude in an everchanging landscape. This is a rare opportunity to join a dynamic proactive fraud team. They are looking for fraud professionals who understand how to identify and mitigate fraud risk, who think differently and take responsibility for developing solutions for problems identified within the online fraud landscape.
In this role you will work closely with all management tiers and investigation teams to construct data driven solutions to improve our fraud and risk detection measures, as well as providing periodic reporting for departmental KPI’s.
This position is full time working 5 from 7 days.
Main responsibilities
Developing accurate and effective processes that allow staff to identify and prevent behaviours that will lead to an increase in bad debt. Managing the day to day fraud operation for a growing team, ensuring that KPI’s are met and standards are maintained. Understanding how first and third party chargebacks are perpetrated and develop strategies designed to reduce loss. Collaborating with cross functional teams including compliance, finance, customer due diligence, payments and verification to enhance processes and effectively mitigate risk. Developing and maintaining relationships with business partners and payment providers in collaborating on fraud awareness and risk controls. The skills and experience to help you perform in the role; Detailed understanding of fraud behaviours and the associated risks. Strong knowledge of the policies and procedures associated to the detection of fraud. Display a commitment to managing individual and team development. Awareness of relevant regulation, industry guidance and technical innovation pertinent to fraud prevention. Self motivation in identifying issues, research solutions and deliver effective change within the department. Ability to communicate with staff throughout the operation, including Senior Management. Ability to apply a methodical and logical approach to your work whilst maintaining exceptional levels of accuracy. Experience of working in an evolving environment, pivoting with changing business priorities. This role is based onsite in the clients offices in Staffordshire, you must be able to travel to the office 5 days a week and sponsorship is not currently available.
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Developing accurate and effective processes that allow staff to identify and prevent behaviours that will lead to an increase in bad debt. Managing the day to day fraud operation for a growing team, ensuring that KPI’s are met and standards are maintained. Understanding how first and third party chargebacks are perpetrated and develop strategies designed to reduce loss. Collaborating with cross functional teams including compliance, finance, customer due diligence, payments and verification to enhance processes and effectively mitigate risk. Developing and maintaining relationships with business partners and payment providers in collaborating on fraud awareness and risk controls. The skills and experience to help you perform in the role; Detailed understanding of fraud behaviours and the associated risks. Strong knowledge of the policies and procedures associated to the detection of fraud. Display a commitment to managing individual and team development. Awareness of relevant regulation, industry guidance and technical innovation pertinent to fraud prevention. Self motivation in identifying issues, research solutions and deliver effective change within the department. Ability to communicate with staff throughout the operation, including Senior Management. Ability to apply a methodical and logical approach to your work whilst maintaining exceptional levels of accuracy. Experience of working in an evolving environment, pivoting with changing business priorities. This role is based onsite in the clients offices in Staffordshire, you must be able to travel to the office 5 days a week and sponsorship is not currently available.
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