1st Line Application Support Analyst – 10803SR1

10803SR1 £30k – 35k per year Application Support & Administration Specialist Location: Fully onsite in Luton (LU4) Salary: Competitive Are you passionate about systems, technology, and problem-solving? Our client is looking for an Application Support & Administration Specialist to join a dynamic and innovative team in Luton. This is a full-time, fully onsite role, offering an exciting opportunity for someone with a passion for technology and a drive to make an impact. Role Overview As a 1st/2nd Line Application Support Specialist, you will act as the primary contact for technical support across the business’s systems. You will handle technical and complex queries, ensure smooth operation through regular tasks and reports, and contribute to impactful business projects. Key Responsibilities Technical Support: Provide expert support for business applications, including ERP systems, and resolve technical issues. Incident Management: Address helpdesk tickets, manage support queues, and offer advice to users and colleagues. Documentation: Maintain and update technical manuals and support documents. Routine Tasks & Reporting: Ensure completion of daily, weekly, and monthly reports and tasks. Project Involvement: Support project teams with system advice and technical insights. Technical Skills: Experience with ERP system administration. Proficiency in Microsoft Office, SharePoint, Teams, and advanced-level Excel. Familiarity with incident and request management through a service desk. Attributes: Strong problem-solving skills and a keen interest in technology. Exceptional communication skills for both technical and non-technical stakeholders. High attention to detail, self-motivation, and task prioritization abilities. Analytical thinking to identify effective solutions. Benefits: Work with experienced IT professionals in a mentorship environment. Opportunities for personal and professional growth in an innovative and supportive workplace. Competitive salary with access to a profit share scheme and company pension. Working Hours: Monday to Friday, 8:30 AM – 5:00 PM. Occasional out-of-hours work may be required. Assessment Process: Successful candidates will complete a Thomas GIA/PPA assessment before the final interview stage.

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