Product Analyst, Client Experience

This role will implement the Client Experience vision by documenting product requirements and evaluating our products to identify gaps and improve processes whilst deploying problem solving techniques to improve our clients’ end to end experience. The Product Analyst will interact with stakeholders across the organization to develop a comprehensive understanding of businesses flows, products and associated product features that support the Visa Direct Product strategy. To deliver on these objectives, this role requires deep collaboration across the entire enterprise. Responsibilities So, what do we expect of you, day to day? Understand, document and create product requirements for the Client Experience team. Gather and extract insights from varying data sources to support the product team to identify actionable insights for product enhancement. Establish strong and sustainable relationships with design, product and business stakeholders to capture varying business requirements and inform the value proposition for the Product Manager. Support and participate in workshops to elicit requirements and pinpoint existing business capability gaps. Work closely with business teams to identify processes that could be automated. Understand existing business processes and recommend ways to improve. Work alongside other business, design and technical teams to design and build our product using Jira and Jira Align/Wiki. Work closely with the design team to give clear requirements to create Figma design screens and prototypes for technology. The ideal candidate will bring relevant work experience in product development, preferably in the financial/payment industry. The essential skills and qualifications for this role are: Excellent written and verbal communication skills. Effective time management of competing priorities and deadlines. Problem solving mindset to solution direction and alternative approaches. Proven ability to leverage abstract thinking abilities to generate innovative ideas and solutions. Ability to identify overlaps and synergies in business processes, aiming at increased efficiency. Demonstrable experience being able to abstract and analyze business information to create a conceptual view of processes and functions. Experience in developing and maintaining relationships with stakeholders, facilitating communication and collaboration. The ability to work with ambiguity, frequent change, or unpredictability. Good mix of business and technical savviness. Financial services experience (particularly payments). Additional Information The role is full time and based in London. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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