BHSF Ltd
Birmingham
GBP 100,000 - 125,000
Be among the first applicants.
4 days ago
BHSF Ltd is looking for Chief Operating Officer (COO) who will play a pivotal role in steering the company towards its strategic goals, ensuring that all operational functions are robust, future-focused, and capable of evolving with changing market demands.
As a core member of the BHSF Executive team, the COO will lead operations across our Insurance, IT, Change and People Success Team, driving excellence and efficiency in our service delivery.
The COO will be instrumental in spearheading our transition to a digital-first approach, firstly by embedding our new insurance operating system, strengthening operational resilience and ensuring the long-term sustainability of our business.
The ideal candidate will bring a proven track record within regulated environments, with experience in managing operations functions, IT, Change and HR within a dual-regulated framework and, preferably, previous FCA/PRA approval under the Senior Managers and Certification Regime (SMCR).
This is a hybrid role, working 9am to 5pm Monday - Friday, hours would need to be flexible to suit the needs of the business as and when needed.
About us
BHSF is a not-for-profit health and well-being provider with a proud history of making healthcare accessible to working people. Today, we positively impact workplace well-being - helping to keep employees physically, mentally, and financially healthy. We put employee well-being at the heart of everything we do. Our services range from Occupational Health to Employee Assistant Programmes. About you
Knowledge and Experience
Proven track record of success
working within in executive leadership roles, with at least 3 years of experience in a COO or equivalent position. Regulatory and Compliance Expertise : Strong knowledge of FCA and PRA regulations, GDPR, DPA with a good understanding of the Senior Managers and Certification Regime (SMCR). Industry Knowledge : Good understanding of the health and wellbeing/cash plan sector & insurance, including key industry trends, emerging technologies, and regulatory changes. Digital Transformation and AI : Proficiency in digital and AI-driven transformation processes, with a strong grasp of digital service models, automation, and data-driven decision-making to support operational efficiency and customer engagement. Risk Management Frameworks : Familiarity with Risk Management principles, risk appetite frameworks, and methodologies for managing operational, strategic, and reputational risks. Financial Acumen: Strong knowledge of financial management, budget planning, and cost optimisation within a regulated environment to support the company’s profitability goals. Senior Leadership in a Regulated Environment : Extensive experience in a senior operational role within a regulated industry, ideally with previous FCA/PRA approval under SMCR. Operational and Strategic Planning : Demonstratable track record of developing and executing operational strategies that align with overall business goals and drive scalable growth. Change Management and Transformation : Proven experience leading digital transformation initiatives, embedding new technologies, and fostering a culture of adaptability and innovation. Customer-Centric Operational Leadership : Experience in creating and managing customer-focused service models that emphasise customer experience, satisfaction, and loyalty. Budget Oversight and Financial Planning : Hands-on experience with budget management, cost control, and strategic financial planning, collaborating closely with executive leadership to ensure financial sustainability. Cross-Functional Collaboration : Background in working effectively with executive teams, as well as IT, finance, compliance, and risk functions, to ensure cohesive and aligned operations across the business. Skills
Strategic Vision and Execution : Ability to translate strategic objectives into operational priorities, balancing long-term vision with pragmatic, measurable actions. Leadership and People Management : Exceptional leadership skills, including the ability to inspire, mentor, and develop high-performing teams, fostering a culture of growth and accountability. Analytical and Data-Driven Decision Making : Strong analytical skills with the ability to leverage data and AI insights to drive operational improvements and informed decision-making. Financial and Commercial Acumen : Keen commercial awareness with the ability to drive profitability and identify cost-saving opportunities while ensuring the highest quality standards. Communication and Stakeholder Engagement : Excellent verbal and written communication skills, with the ability to influence and collaborate effectively with both internal and external stakeholders. Risk and Compliance Orientation : Strong risk management and compliance skills, with the ability to operate within a defined risk appetite and ensure alignment with regulatory requirements. Adaptability and Innovation : A proactive approach to embracing change, with a focus on continuous improvement, resilience, and innovation in response to evolving market needs. Personal Qualities
Integrity and Accountability : A strong ethical foundation with a commitment to upholding the highest standards of integrity, transparency, and accountability, particularly within regulatory and compliance matters. Visionary Thinking : A forward-thinking mindset, with the ability to anticipate future trends, embrace innovation, and inspire a shared vision for a digital-first future within the organisation. Resilience and Adaptability : Demonstrates resilience in the face of challenges and the ability to adapt to fast-changing market, regulatory, and technological environments while maintaining focus on strategic objectives. Results-Driven : Highly motivated by achieving tangible results, with a focus on measurable outcomes, operational efficiency, and profitable growth. Collaborative Leadership Style : A team-oriented leader who values collaboration, inclusivity, and diverse perspectives, fostering strong cross functional relationships within the organisation. Influential Communicator : Excellent communication skills, with the ability to convey complex ideas clearly and build consensus across all levels of the business, from front-line staff to executive leadership and external stakeholders. High Emotional Intelligence : Skilled in self-awareness, empathy, and relationship management, with the ability to build trust, motivate teams, and navigate complex interpersonal dynamics. Commitment to Continuous Improvement : A lifelong learner with a dedication to personal and professional growth, as well as to fostering a culture of learning and improvement within the organisation. Additional Benefits
Company Pension Company Health Cash Plan Life Assurance On-site parking Sick pay Wellness program Work from home Apply now
#J-18808-Ljbffr
BHSF is a not-for-profit health and well-being provider with a proud history of making healthcare accessible to working people. Today, we positively impact workplace well-being - helping to keep employees physically, mentally, and financially healthy. We put employee well-being at the heart of everything we do. Our services range from Occupational Health to Employee Assistant Programmes. About you
Knowledge and Experience
Proven track record of success
working within in executive leadership roles, with at least 3 years of experience in a COO or equivalent position. Regulatory and Compliance Expertise : Strong knowledge of FCA and PRA regulations, GDPR, DPA with a good understanding of the Senior Managers and Certification Regime (SMCR). Industry Knowledge : Good understanding of the health and wellbeing/cash plan sector & insurance, including key industry trends, emerging technologies, and regulatory changes. Digital Transformation and AI : Proficiency in digital and AI-driven transformation processes, with a strong grasp of digital service models, automation, and data-driven decision-making to support operational efficiency and customer engagement. Risk Management Frameworks : Familiarity with Risk Management principles, risk appetite frameworks, and methodologies for managing operational, strategic, and reputational risks. Financial Acumen: Strong knowledge of financial management, budget planning, and cost optimisation within a regulated environment to support the company’s profitability goals. Senior Leadership in a Regulated Environment : Extensive experience in a senior operational role within a regulated industry, ideally with previous FCA/PRA approval under SMCR. Operational and Strategic Planning : Demonstratable track record of developing and executing operational strategies that align with overall business goals and drive scalable growth. Change Management and Transformation : Proven experience leading digital transformation initiatives, embedding new technologies, and fostering a culture of adaptability and innovation. Customer-Centric Operational Leadership : Experience in creating and managing customer-focused service models that emphasise customer experience, satisfaction, and loyalty. Budget Oversight and Financial Planning : Hands-on experience with budget management, cost control, and strategic financial planning, collaborating closely with executive leadership to ensure financial sustainability. Cross-Functional Collaboration : Background in working effectively with executive teams, as well as IT, finance, compliance, and risk functions, to ensure cohesive and aligned operations across the business. Skills
Strategic Vision and Execution : Ability to translate strategic objectives into operational priorities, balancing long-term vision with pragmatic, measurable actions. Leadership and People Management : Exceptional leadership skills, including the ability to inspire, mentor, and develop high-performing teams, fostering a culture of growth and accountability. Analytical and Data-Driven Decision Making : Strong analytical skills with the ability to leverage data and AI insights to drive operational improvements and informed decision-making. Financial and Commercial Acumen : Keen commercial awareness with the ability to drive profitability and identify cost-saving opportunities while ensuring the highest quality standards. Communication and Stakeholder Engagement : Excellent verbal and written communication skills, with the ability to influence and collaborate effectively with both internal and external stakeholders. Risk and Compliance Orientation : Strong risk management and compliance skills, with the ability to operate within a defined risk appetite and ensure alignment with regulatory requirements. Adaptability and Innovation : A proactive approach to embracing change, with a focus on continuous improvement, resilience, and innovation in response to evolving market needs. Personal Qualities
Integrity and Accountability : A strong ethical foundation with a commitment to upholding the highest standards of integrity, transparency, and accountability, particularly within regulatory and compliance matters. Visionary Thinking : A forward-thinking mindset, with the ability to anticipate future trends, embrace innovation, and inspire a shared vision for a digital-first future within the organisation. Resilience and Adaptability : Demonstrates resilience in the face of challenges and the ability to adapt to fast-changing market, regulatory, and technological environments while maintaining focus on strategic objectives. Results-Driven : Highly motivated by achieving tangible results, with a focus on measurable outcomes, operational efficiency, and profitable growth. Collaborative Leadership Style : A team-oriented leader who values collaboration, inclusivity, and diverse perspectives, fostering strong cross functional relationships within the organisation. Influential Communicator : Excellent communication skills, with the ability to convey complex ideas clearly and build consensus across all levels of the business, from front-line staff to executive leadership and external stakeholders. High Emotional Intelligence : Skilled in self-awareness, empathy, and relationship management, with the ability to build trust, motivate teams, and navigate complex interpersonal dynamics. Commitment to Continuous Improvement : A lifelong learner with a dedication to personal and professional growth, as well as to fostering a culture of learning and improvement within the organisation. Additional Benefits
Company Pension Company Health Cash Plan Life Assurance On-site parking Sick pay Wellness program Work from home Apply now
#J-18808-Ljbffr
