Working Patterns: We recognise that 9-5 doesn't work for everyone, so we have a range of working patterns available to suit your work/life balance. Our friendly team will work with you to find the best fixed pattern for us both.
Generous annual leave entitlement: Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays. Pro Rata/ Per Annum
Main duties of the job
As IT Technical Services Manager, you will be responsible for the management and leadership of both field and 2nd line engineering staff within the IT Operations Department. Providing technical guidance by means of hands-on support to ensure escalated incidents from the Service Desk are resolved in a timely manner and support given, as required, to project-based work. Job summary
IT Technical Services Manager Permanent What DHU can offer you: Competitive salary: £46,148 - £52,193 (Band 7) Job responsibilities
Demonstrate leadership across the Field and 2nd line staff to ensure behaviours and culture are aligned to DHU CARE Values. Provide both line-management and be the initial technical escalation point beyond the 2nd line staff; working closely with the IT Infrastructure Manager to ensure effective hand-off / escalation between 2nd and 3rd line. Provide technical advice and guidance to both the field and 2nd line staff and wider colleagues within the Digital Directorate. Work closely with the Service Desk to ensure processes are aligned and transfers / escalations are handled seamlessly. Present and deliver an effective first initial escalation point beyond the Service Desk for issues which require internal attention. Support the effective planning of project related work with the Digital Project Manager, Head of IT Operations and PMO. Be the primary technical lead and owner of the business's Office 365 tenant; responsible for license management and asset management. Be accountable for the end-to-end asset life-cycle, including asset assignment, stock management and in-operation asset management; working closely with the Head of IT Operations, Procurement and Finance to plan the annual replacement / refresh of end-user-compute assets. Deliver regular reporting as to the performance of the service and highlighting of associated risks to the delivery / safety of the organisation. Standing member of the Digital Change Advisory Board. As you will expect, the organisation may change from time to time and you will be expected to meet the operational requirements. Any other reasonable duties as required from time to time. Person Specification
Qualifications
Essential
Degree or significant experience leading technical teams of staff within a 24/7, complex organisation. (Essential) Microsoft Certified Systems Engineer or Microsoft Office 365 / Desktop OS qualification (Desirable) PRINCE2 Foundation qualification (Desirable) ITIL Foundation Certification (Desirable) Technical background; being able to go hands on in support of the wider business if required (Essential) Significant experience of the management of a Microsoft Office 365 Tenant (Essential) Previous experience of delivering support and evidence to the Data Security & Protection Toolkit process (Desirable) Prior experience of contributing towards security reviews and risk assessment (Essential) Detailed understanding of the Microsoft licensing models and Office 365 environment (Essential) Ability to present reports and information to all levels within the organisation (Essential) Effective communication skills; being able to engage with suppliers regarding technical matters (Essential) Evidence of continuing professional development (Essential) Full driving license (Desirable) Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details
Employer name
DHU Healthcare Address
D H U Healthcare C I C 2 Roundhouse Road Pride Park Derby DE24 8JE Employer's website
http://www.dhuhealthcare.com/ (Opens in a new tab)
#J-18808-Ljbffr
As IT Technical Services Manager, you will be responsible for the management and leadership of both field and 2nd line engineering staff within the IT Operations Department. Providing technical guidance by means of hands-on support to ensure escalated incidents from the Service Desk are resolved in a timely manner and support given, as required, to project-based work. Job summary
IT Technical Services Manager Permanent What DHU can offer you: Competitive salary: £46,148 - £52,193 (Band 7) Job responsibilities
Demonstrate leadership across the Field and 2nd line staff to ensure behaviours and culture are aligned to DHU CARE Values. Provide both line-management and be the initial technical escalation point beyond the 2nd line staff; working closely with the IT Infrastructure Manager to ensure effective hand-off / escalation between 2nd and 3rd line. Provide technical advice and guidance to both the field and 2nd line staff and wider colleagues within the Digital Directorate. Work closely with the Service Desk to ensure processes are aligned and transfers / escalations are handled seamlessly. Present and deliver an effective first initial escalation point beyond the Service Desk for issues which require internal attention. Support the effective planning of project related work with the Digital Project Manager, Head of IT Operations and PMO. Be the primary technical lead and owner of the business's Office 365 tenant; responsible for license management and asset management. Be accountable for the end-to-end asset life-cycle, including asset assignment, stock management and in-operation asset management; working closely with the Head of IT Operations, Procurement and Finance to plan the annual replacement / refresh of end-user-compute assets. Deliver regular reporting as to the performance of the service and highlighting of associated risks to the delivery / safety of the organisation. Standing member of the Digital Change Advisory Board. As you will expect, the organisation may change from time to time and you will be expected to meet the operational requirements. Any other reasonable duties as required from time to time. Person Specification
Qualifications
Essential
Degree or significant experience leading technical teams of staff within a 24/7, complex organisation. (Essential) Microsoft Certified Systems Engineer or Microsoft Office 365 / Desktop OS qualification (Desirable) PRINCE2 Foundation qualification (Desirable) ITIL Foundation Certification (Desirable) Technical background; being able to go hands on in support of the wider business if required (Essential) Significant experience of the management of a Microsoft Office 365 Tenant (Essential) Previous experience of delivering support and evidence to the Data Security & Protection Toolkit process (Desirable) Prior experience of contributing towards security reviews and risk assessment (Essential) Detailed understanding of the Microsoft licensing models and Office 365 environment (Essential) Ability to present reports and information to all levels within the organisation (Essential) Effective communication skills; being able to engage with suppliers regarding technical matters (Essential) Evidence of continuing professional development (Essential) Full driving license (Desirable) Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details
Employer name
DHU Healthcare Address
D H U Healthcare C I C 2 Roundhouse Road Pride Park Derby DE24 8JE Employer's website
http://www.dhuhealthcare.com/ (Opens in a new tab)
#J-18808-Ljbffr
