This is a back-of-house role that has a non-exhaustive list of functions. The postholder will need a wide variety of administrative and IT skills as well as experience with data, information, complaints, and awareness of clinical terminology. Experience working in a healthcare environment would be preferable.
Main duties of the job
Opening all incoming documentation, sorting clinical documents for scanning Prioritising urgent/ to be actioned documents and working alongside our commissioned provider for coding and scanning Scanning/coding in-house documentation (ECGs, asthma score, 24 hour ECGs/BP) Triaging all incoming clinical letters Prioritise and respond to all incoming emails E-consultation and Healthier Together administration and clinical team allocation GP workflow functions understanding about GP allocated work and priorities Scanning of all registration forms and supporting with patient online access Coding of RESPECT forms and communicating with GPs accordingly File registration forms and online access forms electronically Monitoring emails throughout the day Monitoring e-consultations throughout the day Responding to registration queries from Healthtech Clearing outstanding documents on EMIS and managing the throughput of incoming administrative traffic Responding to Surrey Health queries Clinical waste and respect forms administration Liaising with our clinical notes storage provider to archive and retrieve notes as required There may be occasion and requirement to carry out other tasks dependent on workload. About us
Whitewater Health is a practice that operates under 2 GP Partners and 9 salaried GPs working from two purpose-built surgeries in Hook and Hartley Wintney, Hampshire. The partners and staff at this long-established local practice are committed to providing the highest level of patient care. The GPs are supported by a variety of specialist practice nurses, advanced nurse practitioners, paramedic practitioners, physiotherapists, counselors, clinical pharmacists, and health care assistants. All of these colleagues make up a significant team of medical skills offering on-the-day as well as routine appointments. Person Specification
Qualifications
Excellent communication skills (written and oral) Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem-solving & analytical skills Ability to follow clinical policy and procedure Experience with patient/customer complaints GCSE English and Maths Experience of working in a primary care environment Experience of working in an administration team
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Opening all incoming documentation, sorting clinical documents for scanning Prioritising urgent/ to be actioned documents and working alongside our commissioned provider for coding and scanning Scanning/coding in-house documentation (ECGs, asthma score, 24 hour ECGs/BP) Triaging all incoming clinical letters Prioritise and respond to all incoming emails E-consultation and Healthier Together administration and clinical team allocation GP workflow functions understanding about GP allocated work and priorities Scanning of all registration forms and supporting with patient online access Coding of RESPECT forms and communicating with GPs accordingly File registration forms and online access forms electronically Monitoring emails throughout the day Monitoring e-consultations throughout the day Responding to registration queries from Healthtech Clearing outstanding documents on EMIS and managing the throughput of incoming administrative traffic Responding to Surrey Health queries Clinical waste and respect forms administration Liaising with our clinical notes storage provider to archive and retrieve notes as required There may be occasion and requirement to carry out other tasks dependent on workload. About us
Whitewater Health is a practice that operates under 2 GP Partners and 9 salaried GPs working from two purpose-built surgeries in Hook and Hartley Wintney, Hampshire. The partners and staff at this long-established local practice are committed to providing the highest level of patient care. The GPs are supported by a variety of specialist practice nurses, advanced nurse practitioners, paramedic practitioners, physiotherapists, counselors, clinical pharmacists, and health care assistants. All of these colleagues make up a significant team of medical skills offering on-the-day as well as routine appointments. Person Specification
Qualifications
Excellent communication skills (written and oral) Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem-solving & analytical skills Ability to follow clinical policy and procedure Experience with patient/customer complaints GCSE English and Maths Experience of working in a primary care environment Experience of working in an administration team
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