Our Credit Card team are well on their way to achieving their ambition to disrupt the market - smashing targets, winning industry awards and successfully building a credit card business, but we're not done yet. We have big growth plans and we can't do this without a truly awesome team of talented people to make it happen.
We are looking for a Business Operations Analyst to join our team on a 12 month secondment role to support/lead on control, assurance and audit tasks. This role is delightfully surprising and rewarding, and we are looking for you to bolster our existing brilliant team in Chester and the North West with demonstrable experience of high attention to detail, focused on controls and assurance activities.
If you think you can bring something to the role and have experience of helping businesses complete assurance activities using systems and process solutions, we'd love to hear from you! Experience in completing audits / testing processes in the credit card industry would also be a great advantage. Come and be part of a team that's building something special.
What you'll be doing
Working with Credit card customers on TS2 Work daily BAU processes using excel and updating customer accounts on TS2. Work inbox answering queries and logging and distributing work requests. Complete daily and monthly reports. Complete Self Audits on Business Operation processes. Complete self-audits on Fulfilment processes and fulfilment items. Complete testing and assurance on TS2 configuration. Create and write new test scripts for auditing bus ops processes and the credit card core platform. Complete GDPR reviews. Genuine enthusiasm to work within the Business Operations team in Unsecured Lending to achieve collective goals in a timely way. Pro-active at problem solving. Communication - You'll be expected to communicate at all levels. PC skills (Microsoft Word, Excel, Power Point and Outlook). Must be confident using excel. A flexible and positive working approach to suit customer needs and business demands. It's a bonus if you have but not essential: System knowledge of TS2. Financial services experience. Knowledge of banking products. Project/change management tools & methodologies. Experience of testing. Auditing and reconciliation experience. Be yourself at Virgin Money. Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
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Working with Credit card customers on TS2 Work daily BAU processes using excel and updating customer accounts on TS2. Work inbox answering queries and logging and distributing work requests. Complete daily and monthly reports. Complete Self Audits on Business Operation processes. Complete self-audits on Fulfilment processes and fulfilment items. Complete testing and assurance on TS2 configuration. Create and write new test scripts for auditing bus ops processes and the credit card core platform. Complete GDPR reviews. Genuine enthusiasm to work within the Business Operations team in Unsecured Lending to achieve collective goals in a timely way. Pro-active at problem solving. Communication - You'll be expected to communicate at all levels. PC skills (Microsoft Word, Excel, Power Point and Outlook). Must be confident using excel. A flexible and positive working approach to suit customer needs and business demands. It's a bonus if you have but not essential: System knowledge of TS2. Financial services experience. Knowledge of banking products. Project/change management tools & methodologies. Experience of testing. Auditing and reconciliation experience. Be yourself at Virgin Money. Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
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