Poole Alcock are pleased to announce that we are now taking applications for trainee solicitors. This is a fantastic opportunity to join a fast growing and ambitious firm and to play a key role in the delivery of excellent customer service in line with the firm's 'Committed to Excellence' promise. We welcome applications from law graduates with a 2:1 degree who can also demonstrate an enthusiasm for their own personal development and career progression as this is a position which should be seen as the first step in a rewarding legal career. Please note all training contract positions will be based out of Poole Alcock's Cheshire offices. Interviews will take place on Monday 3 and Tuesday 4 March 2025.
Nature & Scope
To assist lawyers in the delivery of excellent client service and case progression through a variety of support based and administrative duties. This role reports directly to Scott Harding, Training Principal but day to day line management will be carried out by the Head of Department. Responsibilities
Customer Service Focus
To communicate with clients and potential clients in a positive, professional and friendly manner To project a positive and professional image, including personal presentation To ensure that all client queries are handled efficiently and that information provided to them and any involved third parties, is accurate and timely Handling Inbound Telephone Calls
To ensure that calls (internal and external) are answered promptly (preferably within three rings) and professionally To answer inbound telephone calls, assisting the caller and promptly directing them to another member of the team if appropriate To co-ordinate a high volume of calls during peak periods, prioritising work and situations Information Management
To take messages where necessary and direct these to the appropriate member of staff in a timely manner To pass on messages to clients and third parties where appropriate To provide accurate information to clients and third parties To respect the sensitive and confidential information disclosed by clients Staff Awareness
To maintain good working relationships with colleagues To provide cover for colleagues where appropriate (including colleagues from different teams/office locations) To ensure the proper handover of work to colleagues covering you during periods of leave/absence To use departmental and office directory to ensure efficient transfer of calls, both internally and to all other office locations Administration & Case Management
To provide general administrative support to colleagues where needed To prepare correspondence and documents where appropriate To ensure that the relevant case management systems used are updated promptly and accurately To ensure that client files, both paper and electronic, are organised and stored correctly and securely To ensure that files are kept out of public view (ie not left in reception or other client areas) and that window blinds are closed during office closing so that client files are not on view Training
To arrange to complete your Professional Skills Course as directed by your line manager To maintain each week a training diary setting out in detail the work you have carried out in the preceding week Other Candidate Information
There will be a contractual requirement to work at any of our Cheshire offices. This role will be based at one of our Cheshire offices Any offer is condition upon receipt of a satisfactory reference, a basic DBS check, Social Media Check, Employee Credit Check, Sanctions Check, Adverse Media Check and a check with our Regulatory Body Poole Alcock is an equal opportunities employer and intends to treat everyone equally regardless of disability, race, sexual orientation, age or marital status. Applications will only be considered if submitted on our application form along with covering CV and letter. Key Skills
Customer service focus Information Management Organised with good time management Attention to detail and accuracy Skilled in the use of IT Ability to follow instructions Self-motivation Good use of initiative Ability to work to deadlines and under pressure Verbal and written communication Problem solving skills Ability to handle complex information Ability to communicate with all kinds of clients Respect for confidential information
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To assist lawyers in the delivery of excellent client service and case progression through a variety of support based and administrative duties. This role reports directly to Scott Harding, Training Principal but day to day line management will be carried out by the Head of Department. Responsibilities
Customer Service Focus
To communicate with clients and potential clients in a positive, professional and friendly manner To project a positive and professional image, including personal presentation To ensure that all client queries are handled efficiently and that information provided to them and any involved third parties, is accurate and timely Handling Inbound Telephone Calls
To ensure that calls (internal and external) are answered promptly (preferably within three rings) and professionally To answer inbound telephone calls, assisting the caller and promptly directing them to another member of the team if appropriate To co-ordinate a high volume of calls during peak periods, prioritising work and situations Information Management
To take messages where necessary and direct these to the appropriate member of staff in a timely manner To pass on messages to clients and third parties where appropriate To provide accurate information to clients and third parties To respect the sensitive and confidential information disclosed by clients Staff Awareness
To maintain good working relationships with colleagues To provide cover for colleagues where appropriate (including colleagues from different teams/office locations) To ensure the proper handover of work to colleagues covering you during periods of leave/absence To use departmental and office directory to ensure efficient transfer of calls, both internally and to all other office locations Administration & Case Management
To provide general administrative support to colleagues where needed To prepare correspondence and documents where appropriate To ensure that the relevant case management systems used are updated promptly and accurately To ensure that client files, both paper and electronic, are organised and stored correctly and securely To ensure that files are kept out of public view (ie not left in reception or other client areas) and that window blinds are closed during office closing so that client files are not on view Training
To arrange to complete your Professional Skills Course as directed by your line manager To maintain each week a training diary setting out in detail the work you have carried out in the preceding week Other Candidate Information
There will be a contractual requirement to work at any of our Cheshire offices. This role will be based at one of our Cheshire offices Any offer is condition upon receipt of a satisfactory reference, a basic DBS check, Social Media Check, Employee Credit Check, Sanctions Check, Adverse Media Check and a check with our Regulatory Body Poole Alcock is an equal opportunities employer and intends to treat everyone equally regardless of disability, race, sexual orientation, age or marital status. Applications will only be considered if submitted on our application form along with covering CV and letter. Key Skills
Customer service focus Information Management Organised with good time management Attention to detail and accuracy Skilled in the use of IT Ability to follow instructions Self-motivation Good use of initiative Ability to work to deadlines and under pressure Verbal and written communication Problem solving skills Ability to handle complex information Ability to communicate with all kinds of clients Respect for confidential information
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