Inspector Quality Coordinator . The primary focus of the role will be to direct, lead, and inspire the development of our inspector drivers.
You will be expected to demonstrate passion, enthusiasm, and energy to drive the performance of the drivers to promote a culture of consistently delivering accurate inspections. Driving a desire to achieve and develop in oneself and all staff.
The role is office-based, located at our head office in Birmingham Business Park near the Airport and NEC.
Main Responsibilities:
Building a relationship with drivers and giving them feedback on issues with their inspections. Liaising with drivers' managers/trainers to provide on-the-job retraining if required. Keeping and updating the inspections matrix to reflect inspection performances. Speaking to drivers about missing equipment they might have and requesting these for drivers. Building feedback packs. Working closely with the driver to ensure, as a team, we meet KPIs and SLAs for our customers. Building a successful working relationship with the drivers enabling ongoing coaching and development. Liaising with recruitment to ensure driver coverage is at optimum levels and to discuss recruitment requirements as well as leavers. Responding to emails from team members, other departments, and key stakeholders.
Qualifications:
Confident to communicate with all team members. Highly organized with the ability to multitask. Strong problem-solving skills. Able to quickly establish good working relationships. Good interpersonal skills and reliability. An ability to work alone and as part of a wider team. IT literate with a strong understanding of Microsoft Excel and in-house derived systems.
Working for BCAL, you will receive: Company pension scheme. Childcare Vouchers. Internal promotion as much as possible. Cycle to work scheme. Reward scheme that offers online and High Street discounts.
BCA Logistics is a provider of vehicle inspection, collection & delivery services within the automotive supply chain on a nationwide basis. Typically operating at the end of vehicle contracts, BCA Logistics inspects & collects in excess of 600,000 vehicles per annum, making it the largest provider of these services within the sector with further growth planned.
This is an exciting opportunity to join BCA Logistics, a fast-paced company that really values your skills and hard work.
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