Team Manager - Clothing & Home - Central London
As a Team Manager, you will support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for your area of accountability. Key Responsibilities
Role model great customer service and ensure the delivery of a customer-focused service proposition through the team. Recruit and develop talent within the customer assistant team, supporting the succession requirements of the store and region. Ensure colleagues understand and are motivated to deliver their part. Support the store to trade safely and legally, protecting customers, colleagues, and the M&S brand. Support the delivery of an inspirational, improved, and consistent visual customer journey instore. Key Accountabilities
Drive profitability and sales through supporting the delivery of the Retail Plan and Store KPI's. Support the delivery and embedding of the business transformation plan and change initiatives. Deliver great standards and service by setting clear expectations with store colleagues. Create a multiskilled team, coaching and training the team to fully utilise all tools available. Seek customer feedback and take action to deliver improvement. Use data and insight to improve customer instore experience and drive performance. Ensure process and task is delivered in line with business expectations and operating standards. Maintain a safe and legal store environment. Minimum Requirements
Ability to lead a team to deliver excellent customer service and KPI's. Good understanding of commercial, visual, operational, and people processes. Good level of digital capability and an understanding of all systems. Ability to build and maintain relationships with key stakeholders across the store and region. Key Relationships and Stakeholders
Customers Colleagues Store Leadership Regional Leadership
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As a Team Manager, you will support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for your area of accountability. Key Responsibilities
Role model great customer service and ensure the delivery of a customer-focused service proposition through the team. Recruit and develop talent within the customer assistant team, supporting the succession requirements of the store and region. Ensure colleagues understand and are motivated to deliver their part. Support the store to trade safely and legally, protecting customers, colleagues, and the M&S brand. Support the delivery of an inspirational, improved, and consistent visual customer journey instore. Key Accountabilities
Drive profitability and sales through supporting the delivery of the Retail Plan and Store KPI's. Support the delivery and embedding of the business transformation plan and change initiatives. Deliver great standards and service by setting clear expectations with store colleagues. Create a multiskilled team, coaching and training the team to fully utilise all tools available. Seek customer feedback and take action to deliver improvement. Use data and insight to improve customer instore experience and drive performance. Ensure process and task is delivered in line with business expectations and operating standards. Maintain a safe and legal store environment. Minimum Requirements
Ability to lead a team to deliver excellent customer service and KPI's. Good understanding of commercial, visual, operational, and people processes. Good level of digital capability and an understanding of all systems. Ability to build and maintain relationships with key stakeholders across the store and region. Key Relationships and Stakeholders
Customers Colleagues Store Leadership Regional Leadership
#J-18808-Ljbffr
