Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity. The Project Kuiper European Consumer team is looking for a talented Field Services Lead who will be responsible for Northern and Central Europe.
A successful candidate will be a strong operational leader with a passion for customer service, process optimisation and have the ability to thrive in a fast-paced, matrixed organization. We are looking for someone with a deep understanding of B2C installations, with a proven track record in ISP, utilities or service industries.
Key job responsibilities
Oversee day-to-day operations related to inbound stock, distribution, and coordination with installers. Ensure smooth logistics and manage supplier relationships. Review KPIs, analyse customer experience, and enhance the end-to-end service delivery process. Align demand forecasting with supplier capacities, developing contingencies to address demand variability. Conduct field and supplier audits, handle escalations and jeopardy management. Analyse customer feedback to identify opportunities for improvement. Develop and implement operational processes to optimize efficiency and ensure scalability as the business grows. Collaborate with Kuiper teams to maintain and enhance performance. Manage relationships with third-party vendors and installation teams, ensuring they meet performance and safety standards. Develop and maintain contingency plans to address potential service disruptions. Drive continuous improvement initiatives to enhance operational processes and customer satisfaction.
This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations.
A day in the life
Manage third party vendors to deliver a world class customer experience for equipment installation. Deliver operational efficiencies and manage to critical metrics. Lead a remote, field based technical installation field force.
Minimum Qualifications
ISP or Telco experience. Management of field based technicians. Contract management. Vendor management and governance. Experience of onboarding and supporting new vendors.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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A successful candidate will be a strong operational leader with a passion for customer service, process optimisation and have the ability to thrive in a fast-paced, matrixed organization. We are looking for someone with a deep understanding of B2C installations, with a proven track record in ISP, utilities or service industries.
Key job responsibilities
Oversee day-to-day operations related to inbound stock, distribution, and coordination with installers. Ensure smooth logistics and manage supplier relationships. Review KPIs, analyse customer experience, and enhance the end-to-end service delivery process. Align demand forecasting with supplier capacities, developing contingencies to address demand variability. Conduct field and supplier audits, handle escalations and jeopardy management. Analyse customer feedback to identify opportunities for improvement. Develop and implement operational processes to optimize efficiency and ensure scalability as the business grows. Collaborate with Kuiper teams to maintain and enhance performance. Manage relationships with third-party vendors and installation teams, ensuring they meet performance and safety standards. Develop and maintain contingency plans to address potential service disruptions. Drive continuous improvement initiatives to enhance operational processes and customer satisfaction.
This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations.
A day in the life
Manage third party vendors to deliver a world class customer experience for equipment installation. Deliver operational efficiencies and manage to critical metrics. Lead a remote, field based technical installation field force.
Minimum Qualifications
ISP or Telco experience. Management of field based technicians. Contract management. Vendor management and governance. Experience of onboarding and supporting new vendors.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
#J-18808-Ljbffr
