Retail Business Services (RBS) supports Amazon’s Retail business growth WW through three core tasks: (a) Selection, where RBS sources, creates and enrich ASINs to drive GMS growth; (b) Defect Elimination, where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow; and (c) supporting operational processes for WW Retail teams where there is an air gap in the tech stack. The tech team in RBS develops automation that leverages Machine/Deep Learning to scale execution of these highly complex tasks that currently require human cognitive skills. Our solutions ensure that information in Amazon's catalog is complete, correct, and comprehensive enough to give Amazon customers a great shopping experience every time. That's where you can help.
We believe in “Work Hard. Have Fun. Make History” by having a strong focus on sharing learning experiences from the front line with the development teams. If you like mastering a domain and going deep, we need you. If you can juggle three tasks and coordinate with multiple people in the heat of an incident, we need you. If you love the benefits of process and methodical improvement, you will love it here.
We challenge one another every day and hold ourselves accountable for our work product as well as our customer's overall success. We all enjoy the interactions with the customers, problem solving, and digging into complex issues.
Work/Life Balance RBS Tech team puts a high value on work-life harmony. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness.
Mentorship & Career Growth Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring, detailed and constructive code reviews. We have casual coffee chats with Principal & Senior Engineers from RBS tech where you could have technical conversations around your work, challenges, ideas, and also seek advice about life in general.
Key Job Responsibilities
We are looking for a sharp, experienced Application Engineer (AE) with a diverse skillset and background. As an AE, you will act as a subject matter expert for one or more services. You are expected to lead large multi-team projects and resolve the most complex support issues. You will understand the business impact of support decisions and drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation. You will regularly work with management to assign tasks and small projects to other Support Engineers. You will design and develop complex high-performing scripts and applications. You will work with other Amazon leaders to share ideas and improve support across the company. You will play a significant role in hiring, mentoring, and training employees.
BASIC QUALIFICATIONS
5+ years of software development or technical support experience Own support activities for services and regularly work with development teams to establish and improve service support In-depth understanding of software development principles, design patterns, and best practices Understand/debug existing code and write clean and efficient code Good understanding of relational database management systems like MySQL, PostgreSQL using SQL Familiarity with software testing principles and experience in testing Provide technical guidance and mentor junior engineers Analyze complex technical solutions and propose innovative solutions Communicate effectively with cross-functional teams, stakeholders, and clients Handle high impact incidents, perform root cause analysis and drive to logical closure Excellent communication skills, supporting customers over email, phone, or screen-shares Strong team-oriented interpersonal skills
PREFERRED QUALIFICATIONS
Strong understanding of support processes, SLA, handling tickets, monitoring, processes, and metrics Hands-on experience in Cloud technology Hands-on experience with distributed applications/enterprise applications Experience in developing automated solutions
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
this link
for more information.
Posted:
November 21, 2024 (Updated 3 minutes ago) Posted:
January 24, 2025 (Updated about 2 hours ago) Posted:
February 3, 2025 (Updated about 3 hours ago) Posted:
February 3, 2025 (Updated about 3 hours ago) Posted:
February 3, 2025 (Updated about 3 hours ago) Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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We believe in “Work Hard. Have Fun. Make History” by having a strong focus on sharing learning experiences from the front line with the development teams. If you like mastering a domain and going deep, we need you. If you can juggle three tasks and coordinate with multiple people in the heat of an incident, we need you. If you love the benefits of process and methodical improvement, you will love it here.
We challenge one another every day and hold ourselves accountable for our work product as well as our customer's overall success. We all enjoy the interactions with the customers, problem solving, and digging into complex issues.
Work/Life Balance RBS Tech team puts a high value on work-life harmony. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness.
Mentorship & Career Growth Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring, detailed and constructive code reviews. We have casual coffee chats with Principal & Senior Engineers from RBS tech where you could have technical conversations around your work, challenges, ideas, and also seek advice about life in general.
Key Job Responsibilities
We are looking for a sharp, experienced Application Engineer (AE) with a diverse skillset and background. As an AE, you will act as a subject matter expert for one or more services. You are expected to lead large multi-team projects and resolve the most complex support issues. You will understand the business impact of support decisions and drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation. You will regularly work with management to assign tasks and small projects to other Support Engineers. You will design and develop complex high-performing scripts and applications. You will work with other Amazon leaders to share ideas and improve support across the company. You will play a significant role in hiring, mentoring, and training employees.
BASIC QUALIFICATIONS
5+ years of software development or technical support experience Own support activities for services and regularly work with development teams to establish and improve service support In-depth understanding of software development principles, design patterns, and best practices Understand/debug existing code and write clean and efficient code Good understanding of relational database management systems like MySQL, PostgreSQL using SQL Familiarity with software testing principles and experience in testing Provide technical guidance and mentor junior engineers Analyze complex technical solutions and propose innovative solutions Communicate effectively with cross-functional teams, stakeholders, and clients Handle high impact incidents, perform root cause analysis and drive to logical closure Excellent communication skills, supporting customers over email, phone, or screen-shares Strong team-oriented interpersonal skills
PREFERRED QUALIFICATIONS
Strong understanding of support processes, SLA, handling tickets, monitoring, processes, and metrics Hands-on experience in Cloud technology Hands-on experience with distributed applications/enterprise applications Experience in developing automated solutions
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
this link
for more information.
Posted:
November 21, 2024 (Updated 3 minutes ago) Posted:
January 24, 2025 (Updated about 2 hours ago) Posted:
February 3, 2025 (Updated about 3 hours ago) Posted:
February 3, 2025 (Updated about 3 hours ago) Posted:
February 3, 2025 (Updated about 3 hours ago) Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
#J-18808-Ljbffr
