Full time, permanent
Salary and Benefits:
Starting from £46,237, Company Car Scheme, generous pension, private medical insurance, 27 days holiday plus bank holidays and so much more! Location:
Milton Keynes – Hybrid Working Closing Date:
10th February 2025 We are seeking a new Technical Lead for Desktop Services. In this role you will be responsible for managing the technical implementation, configuration, optimisation and continual improvement of the colleague end-user device experience and productivity. You will work across a number of technologies, systems and hardware, as well as engaging with key business stakeholders, architects, HQ and third-party vendors to define technical approaches to ensure the operational integrity and security of the end-user computing environment. Main Responsibilities:
Oversee the performance, efficiency, and effectiveness of end-user devices (laptops, desktops, mobile devices) and associated software to ensure a seamless and productive experience for colleagues across all departments and locations. Act as the Technical Owner for end-user computing environments, ensuring high availability, security, and timely delivery of new hardware, software, and updates. Develop and implement risk mitigation strategies to maintain the reliability, security, and compliance of end-user devices and software with regulatory standards. Manage technical and service level agreements (SLAs) with third-party vendors to ensure services meet or exceed colleague expectations. Collaborate with architecture teams, HQ IT, vendors, and specialists to deliver compliant, future-proof end-user technology solutions that minimise operational risk and technical debt. Partner with business leaders and colleagues to understand their needs and develop end-user technology solutions that support business objectives. Drive continuous improvement by prioritising initiatives based on data-driven insights and colleague feedback, utilising statistical analysis to enhance the end-user experience. Lead change management processes for hardware refreshes, software updates, and new technology rollouts to minimise colleague disruptions. Experience you will bring to this role: In-depth knowledge of end-user computing technologies, including operating systems (Windows), hardware (laptops, desktops, mobile devices), software applications, and networking principles. Proven experience managing and supporting large-scale end-user computing environments, ensuring availability, performance, and security of devices and software. Strong understanding of endpoint security principles and best practices, including vulnerability management. Experience with hardware and software lifecycle management, including planning and executing hardware refreshes, software deployments, and patch management processes. Experience working in a fast-paced, service-oriented IT environment with a demonstrated ability to prioritise tasks, meet deadlines, and provide excellent customer service to colleagues. Familiarity with IT Service Management (ITSM) principles and practices, including incident, problem, and change management processes. About Volkswagen Financial Services Our mission is straightforward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us, we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.
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Starting from £46,237, Company Car Scheme, generous pension, private medical insurance, 27 days holiday plus bank holidays and so much more! Location:
Milton Keynes – Hybrid Working Closing Date:
10th February 2025 We are seeking a new Technical Lead for Desktop Services. In this role you will be responsible for managing the technical implementation, configuration, optimisation and continual improvement of the colleague end-user device experience and productivity. You will work across a number of technologies, systems and hardware, as well as engaging with key business stakeholders, architects, HQ and third-party vendors to define technical approaches to ensure the operational integrity and security of the end-user computing environment. Main Responsibilities:
Oversee the performance, efficiency, and effectiveness of end-user devices (laptops, desktops, mobile devices) and associated software to ensure a seamless and productive experience for colleagues across all departments and locations. Act as the Technical Owner for end-user computing environments, ensuring high availability, security, and timely delivery of new hardware, software, and updates. Develop and implement risk mitigation strategies to maintain the reliability, security, and compliance of end-user devices and software with regulatory standards. Manage technical and service level agreements (SLAs) with third-party vendors to ensure services meet or exceed colleague expectations. Collaborate with architecture teams, HQ IT, vendors, and specialists to deliver compliant, future-proof end-user technology solutions that minimise operational risk and technical debt. Partner with business leaders and colleagues to understand their needs and develop end-user technology solutions that support business objectives. Drive continuous improvement by prioritising initiatives based on data-driven insights and colleague feedback, utilising statistical analysis to enhance the end-user experience. Lead change management processes for hardware refreshes, software updates, and new technology rollouts to minimise colleague disruptions. Experience you will bring to this role: In-depth knowledge of end-user computing technologies, including operating systems (Windows), hardware (laptops, desktops, mobile devices), software applications, and networking principles. Proven experience managing and supporting large-scale end-user computing environments, ensuring availability, performance, and security of devices and software. Strong understanding of endpoint security principles and best practices, including vulnerability management. Experience with hardware and software lifecycle management, including planning and executing hardware refreshes, software deployments, and patch management processes. Experience working in a fast-paced, service-oriented IT environment with a demonstrated ability to prioritise tasks, meet deadlines, and provide excellent customer service to colleagues. Familiarity with IT Service Management (ITSM) principles and practices, including incident, problem, and change management processes. About Volkswagen Financial Services Our mission is straightforward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us, we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.
#J-18808-Ljbffr
