Main area Imaging Grade Band 3 Contract Permanent: Ailish Hoey Imaging Admin Manager Hours Full time - 37.5 hours per week (8.45 to 17.00) Job ref 220-WHT-2889
Employer Whittington Health NHS Trust Employer type NHS Site Whittington Health Hospital, Imaging Department Level Three Town London Salary £29,485 - £31,088 per annum inclusive of HCAS (pro-rata if LTFT) Salary period Yearly Closing 10/02/2025 23:59
Job overview
Imaging Admin/Reception Officer - Band 3
Contract 1 Full-time role 37.5 hours
per week. The post holder will provide a full clerical and receptionist service supporting multidisciplinary staff in the Imaging Department within the operating hours of 8-8pm Monday to Saturday (potentially to also include Sundays.) The current working hours are Monday to Friday, 08:45 AM to 05:00 PM. This may be adjusted in the future to include a shift pattern that spans from Monday to Sunday. The post holder will be responsible for using the IT systems to ensure timely and accurate data is recorded for patients accessing the service. The post holder will carry out his/her duties in such a way as to make a direct and positive contribution to the organisation of work identified and ensure confidentiality is maintained at all times. Main duties of the job
To provide a welcoming and efficient reception service by greeting patients, visitors and staff accessing the Imaging Department. Book appointments and manage cancellations and update patient details. To work on rotation through the admin key areas of the department. Registration/booking of patients by hospital procedure of all new and existing attenders to the department. Printing of new referrals from the generic email, Answer GP’s and patients queries. Sorting of all referrals into the correct modality and urgency, ensuring all requests forms are stamped and put on the referrals list, ensuring all forms are put in the correct place. To deal promptly and in a professional manner with telephone or email queries taking the necessary action required to assist the caller/email, including transferring the call to another department if appropriate. To calculate when scan appointments are required, taking into account the varying criteria for each type of appointment and timelines such as Estimated Due Date. To work unsupervised, manage and prioritise own workload within occupational guidelines. Person specification
EDUCATION REQUIREMENTS
Educated to GCSE Level (or Equivalent) in English and Maths SKILLS
Good interpersonal Skills Sympathetic nature Good verbal and written communications KNOWLEDGE
Excellent communication skills in particular telephone/customer care skills Ability to prioritise work and approach new tasks flexibly Ability to work as part of a team PERSONAL QUALITIES
Approachable Motivated and flexible Willingness to undertake training and professional development SAFEGUARDING CHILDREN AND ADULTS To comply with the Trust’s
Safeguarding Children and Adults policies , procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults. Other important information
Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system. Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
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Imaging Admin/Reception Officer - Band 3
Contract 1 Full-time role 37.5 hours
per week. The post holder will provide a full clerical and receptionist service supporting multidisciplinary staff in the Imaging Department within the operating hours of 8-8pm Monday to Saturday (potentially to also include Sundays.) The current working hours are Monday to Friday, 08:45 AM to 05:00 PM. This may be adjusted in the future to include a shift pattern that spans from Monday to Sunday. The post holder will be responsible for using the IT systems to ensure timely and accurate data is recorded for patients accessing the service. The post holder will carry out his/her duties in such a way as to make a direct and positive contribution to the organisation of work identified and ensure confidentiality is maintained at all times. Main duties of the job
To provide a welcoming and efficient reception service by greeting patients, visitors and staff accessing the Imaging Department. Book appointments and manage cancellations and update patient details. To work on rotation through the admin key areas of the department. Registration/booking of patients by hospital procedure of all new and existing attenders to the department. Printing of new referrals from the generic email, Answer GP’s and patients queries. Sorting of all referrals into the correct modality and urgency, ensuring all requests forms are stamped and put on the referrals list, ensuring all forms are put in the correct place. To deal promptly and in a professional manner with telephone or email queries taking the necessary action required to assist the caller/email, including transferring the call to another department if appropriate. To calculate when scan appointments are required, taking into account the varying criteria for each type of appointment and timelines such as Estimated Due Date. To work unsupervised, manage and prioritise own workload within occupational guidelines. Person specification
EDUCATION REQUIREMENTS
Educated to GCSE Level (or Equivalent) in English and Maths SKILLS
Good interpersonal Skills Sympathetic nature Good verbal and written communications KNOWLEDGE
Excellent communication skills in particular telephone/customer care skills Ability to prioritise work and approach new tasks flexibly Ability to work as part of a team PERSONAL QUALITIES
Approachable Motivated and flexible Willingness to undertake training and professional development SAFEGUARDING CHILDREN AND ADULTS To comply with the Trust’s
Safeguarding Children and Adults policies , procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults. Other important information
Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system. Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
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