Company: Emplas Window Systems

Alongside the study element of the role, the main duties consist of: Day to day management of Technical Tickets, ensuring SLAs are achieved, reporting is accurate and customer communications are performed in a timely manner. Work alongside and coordinate with the Technical Manager to ensure synchronization of tasks and achievement of company goals. Read and [...]Read More... from Technical Engineering Apprentice See details

You will: Work with clients to scope out implementation requirements of the CRM system and integration to the customers accounting package, and develop detailed implementation plans accordingly Serve as the primary point of contact for clients during their implementation programme creating a positive customer experience by ensuring that all aspects of the process go smoothly [...]Read More... from Software Implementation Officer See details

What you’ll be doing: Maintaining and developing close relationships with our long-standing and new customers. Assisting customers with all enquiries about our products and services. Inform & update customers on order lead-time. Liaising with other departments to resolve customer issues/queries. Receive and process customers stock orders accurately and by agreed deadlines. Surpassing customer expectations on [...]Read More... from Customer Support Coordinator See details