Company: Gray Dawes Travel

At Gray Dawes Travel we recognise we’re not just there to secure the best travel fares, the most innovative itineraries, the slickest online tools or the most experienced consultants. We’re there as an extension of our clients’ own organisations. We achieve this because of the depths we go to in understanding our clients; their culture, their values and their objectives. Only then can we deliver on a higher level, with our trademark emphasis on the personal touch. Only then can we delight with remarkable value, innovation and service. That’s what we call ‘better’. Being independently owned plays a huge role in the strategy of our business. Our owners, the Inchcape family, are integral to our success. They ensure that client centricity drives every operational decision we make. Our owner’s long-term vision and practices ensures that we are not having to employ opportunistic business practices in the hope of creating short term profits. Since our CEO Suzanne Horner joined Gray Dawes in 2011 we have experienced an unprecedented and impressive amount of growth in a relatively short amount of time. We have achieved this growth through the acquisition of twelve new businesses since 2015 combined with year on year organic growth. Through the years Gray Dawes has evolved from their original Colchester head-office, driving £27 million in revenue per year, to a business spanning multiple offices across the UK, Australia and the USA, with 250 staff, generating over £250 million a year. But our growth does not stop there, we are a highly ambitious business led by the example of our entrepreneurial CEO, and as a team we have our sights set high. We are all working towards the same goal, delivering them a more streamlined approach to business.