111 Clinical Advisor

Job summary 111 Clinical Advisor (Registered Nurse/Paramedic) - Crawley/Gillingham South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to 'support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities'. We are rated 'Good' for care by the Care Quality Commission and while the other areas under their most recent report require improvement, our aim is to continually improve and to reach outstanding across all areas of the Trust. Our 4,000+ workforce provide services to 4.9m people across Kent, Surrey, Sussex and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year. We would like to hear from Band 6 Paramedics and Nurses with experience in acute medicine/emergency department, primary care and community response teams who would like to join a dynamic team specialising in telephone triage offering urgent & emergency care. Main duties of the job South East Coast Ambulance Service NHS Foundation Trust is looking to recruit staff to work as Clinicians in our Integrated care (999/111) Contact Centres. We are looking for registered Clinicians with at least two years' post registration experience, keen to progress and develop into a new career challenge. You will be working within the multi-disciplinary clinical team in our contact centres situated in Gillingham and Crawley. You will be providing support for incoming 111 calls, carrying out remote triage of patients over the phone to ensure access to the most appropriate care pathways to meet the patient's needs. You will need a proven track record of clinical experience working across a variety of primary care and urgent & emergency settings, with well-honed patient consultation skills including excellent telephone communication skills, be self-motivated and able to manage your own workload. Applications from Clinicians with experience of telephone triage are also welcome. As part of the role of Clinical Advisor, in times of extreme pressure, you may be asked to support the 999 Emergency Operations as well. Full training will be provided to you to be able to do this. About us Option to join NHS pension scheme A minimum 27 days' holiday each year, increasing after 5 years' service. Personal and professional development and training opportunities. Salary Sacrifice schemes for cars or push bikes. Access to occupational health and counselling services. Award winning wellbeing hub Back up buddy App Access to NHS discounts, offering NHS employees a range of money-saving deals The role requires: Permanent full-time contracts Permanent part-time contracts 24-hour rotas that involve unsocial hours working due to the delivery of patients presenting through 111. Please note, this is a 7-day per week role and there is a requirement to work a variety of shifts. Unsocial hours is payable in addition to the salary quoted, dependent upon working pattern. Training: 6 weeks full time NHS Pathways 111 2.5 weeks NHSP Training 1 week CAD training (all Monday-Friday) 1 week EMA mentoring (shift work) 1 week NHSP clinician training (Monday-Friday) 2 weeks mentoring (shift work) Job responsibilities You will need to be a registered Paramedic or Nurse (Adult) with experience of clinical practice relevant to specialist practice in the field of primary care and urgent & emergency care. You will be required to have operated in an autonomous capacity within a primary/urgent/emergency care setting. You will have sound assessment and decision-making skills, the ability to plan and prioritise clinical workloads and ability to negotiate appropriate treatment and referral strategies. Excellent communication skills and the ability to work under pressure are also prerequisites for this role. You will be responsible for providing support and clinical oversight of the Computer Aided Dispatch system to ensure that patient safety is maintained from their point of contact to reaching definitive care. Experience in either pre-hospital, acute, chronic or primary care will assist you in carrying out complex clinical triage on the telephone, providing assessment, referring to the most appropriate care pathway, or sometimes providing support whilst an emergency crew are on their way, looking to get patient care right, first time, every time. Person Specification Experience Essential Evidence of a minimum of two years in an autonomous role: In primary/urgent and emergency care or Medical ward or Community Response teams. Ability to manage risks and defuse stressful situations and aggressive patients, including well developed personal stress management techniques. Experience of mentoring/training junior staff and sharing knowledge and skills. Desirable Experience in remote/telephone assessment and consultations. Knowledge of Safeguarding frameworks. Knowledge of clinical governance and audit Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. UK Registration Applicants must have current UK professional registration. Employer details Employer name SECamb Address Crawley and Medway Nexus House Crawley RH10 9BG Employer's website

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