Main area Nurse/Paramedic Grade NHS AfC: Band 6 Contract Permanent Hours
Full time
Part time
Flexible working
37.5 hours per week (Full and part time positions available - 24/7 shift pattern) Job ref 278-111CA-1224-NW
Employer South East Coast Ambulance Service NHS Foundation Trust Employer type NHS Site Crawley and Medway Town Crawley Salary £37,338 - £44,962 Plus unsocial hours Salary period Yearly Closing 05/01/2025 23:59
111 Clinical Advisor
NHS AfC: Band 6
South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. We are rated ‘Good’ for care by the Care Quality Commission and while the other areas under their most recent report require improvement, our aim is to continually improve and to reach outstanding across all areas of the Trust. Our 4,000+ workforce provide services to 4.9m people across Kent, Surrey, Sussex and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year. Job overview
111 Clinical Advisor (Registered Nurse/Paramedic) - Crawley/Gillingham We would like to hear from Band 6 Paramedics and Nurses with experience in acute medicine/emergency department, primary care, and community response teams who would like to join a dynamic team specializing in telephone triage offering urgent & emergency care. Main duties of the job
South East Coast Ambulance Service NHS Foundation Trust is looking to recruit staff to work as Clinicians in our Integrated care (999/111) Contact Centres. You will be working within the multi-disciplinary clinical team in our contact centres situated in Gillingham and Crawley. You will be providing support for incoming 111 calls, carrying out remote triage of patients over the phone to ensure access to the most appropriate care pathways to meet the patient’s needs. You will need a proven track record of clinical experience working across a variety of primary care and urgent & emergency settings, with well-honed patient consultation skills including excellent telephone communication skills, be self-motivated and able to manage your own workload. Applications from Clinicians with experience of telephone triage are also welcome. As part of the role of Clinical Advisor, in times of extreme pressure, you may be asked to support the 999 Emergency Operations as well. Full training will be provided to you to be able to do this. Working for our organisation
Option to join NHS pension scheme A minimum 27 days' holiday each year, increasing after 5 years’ service. Personal and professional development and training opportunities. Salary Sacrifice schemes for cars or push bikes. Access to occupational health and counselling services. Back up buddy App Access to NHS discounts, offering NHS employees a range of money-saving deals The role requires: Permanent full-time contracts 24-hour rotas that involve unsocial hours working due to the delivery of patients presenting through 111. Please note, this is a 7-day per week role and there is a requirement to work a variety of shifts. Unsocial hours are payable in addition to the salary quoted, dependent upon working pattern. Training: 6 weeks full time NHS Pathways 111 1 week CAD training (all Monday-Friday). 1 week EMA mentoring (shift work). Training and mentoring are full-time whether you are applying for a Full-Time or Part-Time Position. Detailed job description and main responsibilities
You will need to be a registered Paramedic or Nurse (Adult) with experience of clinical practice relevant to ‘specialist practice’ in the field of primary care and urgent & emergency care. You will be required to have operated in an autonomous capacity within a primary/urgent/emergency care setting. You will have sound assessment and decision-making skills, the ability to plan and prioritize clinical workloads, and the ability to negotiate appropriate treatment and referral strategies. Excellent communication skills and the ability to work under pressure are also prerequisites for this role. You will be responsible for providing support and clinical oversight of the Computer Aided Dispatch system to ensure that patient safety is maintained from their point of contact to reaching definitive care. Experience in either pre-hospital, acute, chronic, or primary care will assist you in carrying out complex clinical triage on the telephone, providing assessment, referring to the most appropriate care pathway, or sometimes providing support whilst an emergency crew are on their way, looking to get patient care right, first time, every time. Person specification
Experience
Evidence of a minimum of two years in an autonomous role: In primary/urgent and emergency care or Medical ward or Community Response teams. Ability to manage risks and defuse stressful situations and aggressive patients, including well-developed personal stress management techniques. Experience of mentoring/training junior staff and sharing knowledge and skills. Experience in remote/telephone assessment and consultations. Knowledge of Safeguarding frameworks. Knowledge of clinical governance and audit. Please note that the salary range noted on the vacancy is in line with agenda for change (AFC) pay scales. All successful applicants would be placed automatically at the bottom of the banding unless proven, relevant NHS or equivalent experience can be demonstrated. Following the revision of current national legislation (Vaccine as a Condition of Deployment), the Trust has reviewed our requirements relating to staff uptake of the SARS-COV-2 (COVID-19) vaccination. Going forward, for patient-facing positions, we strongly recommend that new starters will be appropriately vaccinated unless medically exempt in order to offer greater protection against exposure to the virus for front-line staff. Please note, all positions come with a Disclosure and Barring Service (DBS) check relevant to the post. This will either be a basic, standard, or enhanced check depending on the role. The level of check will be outlined in the conditional offer letter sent to successful applicants. As part of the application process, you will be asked to declare any unspent/unfiltered convictions. If you are shortlisted you will then be sent a self-declaration form, which must be completed prior to attending the interview. For any queries relating to declarations, please contact the Recruitment Advisor listed on the vacancy. The Trust is passionately committed to being an inclusive employer - a place where we can all be ourselves and succeed. As an employer, we offer a range of family-friendly, inclusive employment policies, flexible working arrangements, staff engagement networks, facilities, and services to support staff from different backgrounds. We actively support equality of opportunity for all our staff and welcome applications from individuals regardless of age, any disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief. The Trust is making progress towards its aim of becoming more reflective of the diversity of our community in our workforce and guarantees an interview to candidates with disabilities who meet the essential criteria specified. We particularly encourage applications from Black, Asian, Minority Ethnic, and disabled applicants and those from other under-represented groups. The Equality Act 2010 protects disabled people - including those with long-term health conditions, learning disabilities, and hidden disabilities such as dyslexia. If you tell us that you have a disability we can make reasonable adjustments to ensure that any selection processes - including the interview - are fair and equitable. We are committed to offering opportunities to individuals with disabilities and offer ongoing support, should you be successful, with any adjustments you may need when performing your role. When completing the application please use your name as it appears on your passport and please ensure you include email addresses and contact numbers for your referees to avoid delay in the recruitment process. Please note that under our Trust policies, we're unable to employ anyone under the age of 18 years old. The majority of our roles will include some travel between sites for business purposes. If the vacancy you’re applying for includes work-related travel, you will be required to ensure that you hold and have covered the cost of suitable car insurance to support this. Should you require an application form in an alternative format including large print or braille, please contact [emailprotected] stating the vacancy reference number and we will be happy to provide this. When completing the reference section, please include details to cover the last three years’ history. Due to the high volume of applications at SECAmb, we regret that we will only be able to contact those applicants who are shortlisted for interview. If you have not heard from us within 10 working days of the closing date, then please assume you have not been shortlisted for interview on this particular occasion. Please note that we contact all applicants via Trac Jobs and would advise you check your Trac Jobs account regularly. Please be aware that the Trust reserves the right to close this vacancy early if sufficient applications are received. For this reason, we recommend completing your application as early as possible. Employer certification / accreditation badges
You must have appropriate UK professional registration. This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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NHS AfC: Band 6
South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. We are rated ‘Good’ for care by the Care Quality Commission and while the other areas under their most recent report require improvement, our aim is to continually improve and to reach outstanding across all areas of the Trust. Our 4,000+ workforce provide services to 4.9m people across Kent, Surrey, Sussex and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year. Job overview
111 Clinical Advisor (Registered Nurse/Paramedic) - Crawley/Gillingham We would like to hear from Band 6 Paramedics and Nurses with experience in acute medicine/emergency department, primary care, and community response teams who would like to join a dynamic team specializing in telephone triage offering urgent & emergency care. Main duties of the job
South East Coast Ambulance Service NHS Foundation Trust is looking to recruit staff to work as Clinicians in our Integrated care (999/111) Contact Centres. You will be working within the multi-disciplinary clinical team in our contact centres situated in Gillingham and Crawley. You will be providing support for incoming 111 calls, carrying out remote triage of patients over the phone to ensure access to the most appropriate care pathways to meet the patient’s needs. You will need a proven track record of clinical experience working across a variety of primary care and urgent & emergency settings, with well-honed patient consultation skills including excellent telephone communication skills, be self-motivated and able to manage your own workload. Applications from Clinicians with experience of telephone triage are also welcome. As part of the role of Clinical Advisor, in times of extreme pressure, you may be asked to support the 999 Emergency Operations as well. Full training will be provided to you to be able to do this. Working for our organisation
Option to join NHS pension scheme A minimum 27 days' holiday each year, increasing after 5 years’ service. Personal and professional development and training opportunities. Salary Sacrifice schemes for cars or push bikes. Access to occupational health and counselling services. Back up buddy App Access to NHS discounts, offering NHS employees a range of money-saving deals The role requires: Permanent full-time contracts 24-hour rotas that involve unsocial hours working due to the delivery of patients presenting through 111. Please note, this is a 7-day per week role and there is a requirement to work a variety of shifts. Unsocial hours are payable in addition to the salary quoted, dependent upon working pattern. Training: 6 weeks full time NHS Pathways 111 1 week CAD training (all Monday-Friday). 1 week EMA mentoring (shift work). Training and mentoring are full-time whether you are applying for a Full-Time or Part-Time Position. Detailed job description and main responsibilities
You will need to be a registered Paramedic or Nurse (Adult) with experience of clinical practice relevant to ‘specialist practice’ in the field of primary care and urgent & emergency care. You will be required to have operated in an autonomous capacity within a primary/urgent/emergency care setting. You will have sound assessment and decision-making skills, the ability to plan and prioritize clinical workloads, and the ability to negotiate appropriate treatment and referral strategies. Excellent communication skills and the ability to work under pressure are also prerequisites for this role. You will be responsible for providing support and clinical oversight of the Computer Aided Dispatch system to ensure that patient safety is maintained from their point of contact to reaching definitive care. Experience in either pre-hospital, acute, chronic, or primary care will assist you in carrying out complex clinical triage on the telephone, providing assessment, referring to the most appropriate care pathway, or sometimes providing support whilst an emergency crew are on their way, looking to get patient care right, first time, every time. Person specification
Experience
Evidence of a minimum of two years in an autonomous role: In primary/urgent and emergency care or Medical ward or Community Response teams. Ability to manage risks and defuse stressful situations and aggressive patients, including well-developed personal stress management techniques. Experience of mentoring/training junior staff and sharing knowledge and skills. Experience in remote/telephone assessment and consultations. Knowledge of Safeguarding frameworks. Knowledge of clinical governance and audit. Please note that the salary range noted on the vacancy is in line with agenda for change (AFC) pay scales. All successful applicants would be placed automatically at the bottom of the banding unless proven, relevant NHS or equivalent experience can be demonstrated. Following the revision of current national legislation (Vaccine as a Condition of Deployment), the Trust has reviewed our requirements relating to staff uptake of the SARS-COV-2 (COVID-19) vaccination. Going forward, for patient-facing positions, we strongly recommend that new starters will be appropriately vaccinated unless medically exempt in order to offer greater protection against exposure to the virus for front-line staff. Please note, all positions come with a Disclosure and Barring Service (DBS) check relevant to the post. This will either be a basic, standard, or enhanced check depending on the role. The level of check will be outlined in the conditional offer letter sent to successful applicants. As part of the application process, you will be asked to declare any unspent/unfiltered convictions. If you are shortlisted you will then be sent a self-declaration form, which must be completed prior to attending the interview. For any queries relating to declarations, please contact the Recruitment Advisor listed on the vacancy. The Trust is passionately committed to being an inclusive employer - a place where we can all be ourselves and succeed. As an employer, we offer a range of family-friendly, inclusive employment policies, flexible working arrangements, staff engagement networks, facilities, and services to support staff from different backgrounds. We actively support equality of opportunity for all our staff and welcome applications from individuals regardless of age, any disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief. The Trust is making progress towards its aim of becoming more reflective of the diversity of our community in our workforce and guarantees an interview to candidates with disabilities who meet the essential criteria specified. We particularly encourage applications from Black, Asian, Minority Ethnic, and disabled applicants and those from other under-represented groups. The Equality Act 2010 protects disabled people - including those with long-term health conditions, learning disabilities, and hidden disabilities such as dyslexia. If you tell us that you have a disability we can make reasonable adjustments to ensure that any selection processes - including the interview - are fair and equitable. We are committed to offering opportunities to individuals with disabilities and offer ongoing support, should you be successful, with any adjustments you may need when performing your role. When completing the application please use your name as it appears on your passport and please ensure you include email addresses and contact numbers for your referees to avoid delay in the recruitment process. Please note that under our Trust policies, we're unable to employ anyone under the age of 18 years old. The majority of our roles will include some travel between sites for business purposes. If the vacancy you’re applying for includes work-related travel, you will be required to ensure that you hold and have covered the cost of suitable car insurance to support this. Should you require an application form in an alternative format including large print or braille, please contact [emailprotected] stating the vacancy reference number and we will be happy to provide this. When completing the reference section, please include details to cover the last three years’ history. Due to the high volume of applications at SECAmb, we regret that we will only be able to contact those applicants who are shortlisted for interview. If you have not heard from us within 10 working days of the closing date, then please assume you have not been shortlisted for interview on this particular occasion. Please note that we contact all applicants via Trac Jobs and would advise you check your Trac Jobs account regularly. Please be aware that the Trust reserves the right to close this vacancy early if sufficient applications are received. For this reason, we recommend completing your application as early as possible. Employer certification / accreditation badges
You must have appropriate UK professional registration. This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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