Main area: 111, Health Advisor, Call Handler, NHS, Ambulance, Contact Centre, Call Centre, Customer Service Grade Band 3
Contract: Permanent
Hours: 37.5 hours per week (15 - 37.5 hours per week)
Job ref: 278-111HAEast-0125-NW
Employer: South East Coast Ambulance Service NHS Foundation Trust
Employer type: NHS
Site: Medway Make Ready Centre
Town: Gillingham
Salary: £24,071 - £25,674 pro rata per annum + Unsocial Hours
Salary period: Yearly
Closing: 26/01/2025 23:59
111 Health Advisor (Call Handler) - Gillingham
Band 3
South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. We are rated ‘Good’ for care by the Care Quality Commission and our aim is to continually improve and to reach outstanding across all areas of the Trust. Our 4,000+ workforce provides services to 4.9 million people across Kent, Surrey, Sussex, and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year. Job overview
Join your local Ambulance Service! Your NHS needs YOU! Our NHS 111 Call Handlers (Health Advisors) are individuals from all walks of life, who share common traits: empathy, communication skills, and a commitment to making a difference. You will be the first point of contact for patients calling 111, addressing urgent needs or providing advice and support. The variety of calls ensures that no two days are ever the same. We offer excellent training and career development opportunities for ambitious employees both within the call centres and within the wider Trust. Main duties of the job
The role of a SECAmb Call Handler As a call handler, you will assist callers in various situations, from minor illness to life-threatening emergencies, using the NHS Pathways system. Your role will include providing lifesaving advice while an ambulance is en route and directing callers to suitable services. This role can be demanding and challenging, requiring skills to handle stressful situations with compassion and empathy. Working for our organisation
Why Work At South East Coast Ambulance Service NHS Foundation Trust? We offer: Base Salary - Band 3 - £24,071 to £25,674 per annum (full time 37.5 hours per week) Hours available – 15, 20, 24, 30, and 37.5 hours per week Please note that it is a requirement to work 3 out of 4 weekends, even if you are applying for a part-time position. Please consider this before applying. Unsocial hours enhancements in accordance to NHS Terms & Conditions 35 days’ annual leave inclusive of Bank Holidays (pro rata) As a 24/7 service, this role will involve working a varied shift pattern including earlies, lates, and weekends. Detailed job description and main responsibilities
Successful applicants will demonstrate a commitment to delivering a patient-focused service. Candidates should possess resilience to work in a high-pressure environment, teamwork skills, and fast/accurate typing skills. A good standard of education is required, including GCSE Maths and English (or equivalent qualifications) at Grade C or above (2018 Grade 4). 9 weeks training (7.5 hours per day unless otherwise stated) Must attend policy, with no annual leave permitted during this period Training includes classroom and mentoring periods Further Information If shortlisted, you will complete an online Psychometric test as part of the recruitment process. All successful applicants will undergo an Enhanced DBS check. Person specification
Qualifications
GCSE or Functional Skills in Maths, English, and ICT Skills NHSP Pathways trained or other medical triage system background Experience
Previous experience working and communicating with the public Working within a team or with stakeholders Please note the salary range is in line with agenda for change (AFC) pay scales. Applicants will be placed at the bottom of the banding unless relevant experience is demonstrated. The Trust is committed to being an inclusive employer. We welcome applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy, race, religion, or belief. For any queries relating to the application process, please contact the Recruitment Advisor listed on the vacancy.
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Band 3
South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. We are rated ‘Good’ for care by the Care Quality Commission and our aim is to continually improve and to reach outstanding across all areas of the Trust. Our 4,000+ workforce provides services to 4.9 million people across Kent, Surrey, Sussex, and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year. Job overview
Join your local Ambulance Service! Your NHS needs YOU! Our NHS 111 Call Handlers (Health Advisors) are individuals from all walks of life, who share common traits: empathy, communication skills, and a commitment to making a difference. You will be the first point of contact for patients calling 111, addressing urgent needs or providing advice and support. The variety of calls ensures that no two days are ever the same. We offer excellent training and career development opportunities for ambitious employees both within the call centres and within the wider Trust. Main duties of the job
The role of a SECAmb Call Handler As a call handler, you will assist callers in various situations, from minor illness to life-threatening emergencies, using the NHS Pathways system. Your role will include providing lifesaving advice while an ambulance is en route and directing callers to suitable services. This role can be demanding and challenging, requiring skills to handle stressful situations with compassion and empathy. Working for our organisation
Why Work At South East Coast Ambulance Service NHS Foundation Trust? We offer: Base Salary - Band 3 - £24,071 to £25,674 per annum (full time 37.5 hours per week) Hours available – 15, 20, 24, 30, and 37.5 hours per week Please note that it is a requirement to work 3 out of 4 weekends, even if you are applying for a part-time position. Please consider this before applying. Unsocial hours enhancements in accordance to NHS Terms & Conditions 35 days’ annual leave inclusive of Bank Holidays (pro rata) As a 24/7 service, this role will involve working a varied shift pattern including earlies, lates, and weekends. Detailed job description and main responsibilities
Successful applicants will demonstrate a commitment to delivering a patient-focused service. Candidates should possess resilience to work in a high-pressure environment, teamwork skills, and fast/accurate typing skills. A good standard of education is required, including GCSE Maths and English (or equivalent qualifications) at Grade C or above (2018 Grade 4). 9 weeks training (7.5 hours per day unless otherwise stated) Must attend policy, with no annual leave permitted during this period Training includes classroom and mentoring periods Further Information If shortlisted, you will complete an online Psychometric test as part of the recruitment process. All successful applicants will undergo an Enhanced DBS check. Person specification
Qualifications
GCSE or Functional Skills in Maths, English, and ICT Skills NHSP Pathways trained or other medical triage system background Experience
Previous experience working and communicating with the public Working within a team or with stakeholders Please note the salary range is in line with agenda for change (AFC) pay scales. Applicants will be placed at the bottom of the banding unless relevant experience is demonstrated. The Trust is committed to being an inclusive employer. We welcome applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy, race, religion, or belief. For any queries relating to the application process, please contact the Recruitment Advisor listed on the vacancy.
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