Main area: 111, Health Advisor, Call Handler, NHS, Ambulance, Contact Centre, Call Centre, Customer Service Grade Band 3
Contract:
Permanent Hours: Full time Part time 37.5 hours per week (15 - 37.5 hours per week) Job ref:
278-111HAEast-0125-NW Employer:
South East Coast Ambulance Service NHS Foundation Trust Employer type:
NHS Site:
Medway Make Ready Centre Town:
Gillingham Salary:
£24,071 - £25,674 pro rata per annum + Unsocial Hours Salary period:
Yearly Closing:
26/01/2025 23:59 111 Health Advisor (Call Handler) - Gillingham
Band 3
South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to support our staff to provide a caring, high-quality and efficient urgent and emergency care service to our communities. Our 4,000+ workforce provides services to 4.9 million people across Kent, Surrey, Sussex and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year. Job overview
Join your local Ambulance Service! Your NHS needs YOU! You are the first person our patients speak to when they call 111, which could be urgent and may require an ambulance. Alternatively, they may simply need advice and support from you. The 111 service receives a variety of calls, meaning no two days are ever the same. We offer excellent training and career development opportunities for ambitious employees both within the call centres and in different roles within the wider Trust. Main duties of the job
The role of a SECAmb Call Handler When you ring 111 or 999, your call goes through to a call handler based in one of our Emergency Operation/Contact Centres. These staff are trained to use the NHS Pathways system to provide assistance in various situations, from minor illness to life-threatening situations. This role can be demanding and challenging, but it is also very rewarding. Applicants will need to have a range of skills to deal with often stressful and emotional situations while demonstrating compassion and empathy to all callers. Working for our organisation
Why Work At South East Coast Ambulance Service NHS Foundation Trust? We offer: Base Salary - Band 3 - £24,071 to £25,674 per annum (full time 37.5hrs per week) Hours available – 15, 20, 24, 30 and 37.5 hours per week Please note that it is a requirement to work 3 out of 4 weekends, even if you are applying for a part-time position. Unsocial hours enhancements in accordance with NHS Terms & Conditions 35 days’ annual leave inclusive of Bank Holidays (pro rata) This role will involve working a varied shift pattern including earlies, lates, and weekends. Detailed job description and main responsibilities
Successful applicants will demonstrate high levels of personal commitment to facilitate the delivery of a patient-focused service. You will need to work well within a team and independently, possess fast/accurate typing skills, and have a good standard of education. Successful candidates must possess GCSE Maths and English (or equivalent) at Grade C or above (2018 Grade 4). This role is suited to individuals who remain calm under pressure, are good at problem-solving, and have excellent interpersonal skills, with an empathetic nature. 9 weeks training (7.5 hours per day unless otherwise stated) Must attend policy, with no annual leave permitted during this period Comprises classroom and observing/mentoring periods within the working environment Further Information If you are successfully shortlisted, you will be required to complete an online Psychometric test as part of the recruitment process. All successful applicants will be required to undertake an Enhanced DBS check for adults and children. Person specification
Qualifications
GCSE or Functional Skills in Maths, English and ICT Skills NHSP Pathways trained or other medical triage system background Experience
Previous experience working and communicating with the public Working within a Team or Stakeholders across a range of settings Please note that the salary range noted on the vacancy is in line with agenda for change (AFC) pay scales. The Trust is committed to being an inclusive employer and welcomes applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief.
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Permanent Hours: Full time Part time 37.5 hours per week (15 - 37.5 hours per week) Job ref:
278-111HAEast-0125-NW Employer:
South East Coast Ambulance Service NHS Foundation Trust Employer type:
NHS Site:
Medway Make Ready Centre Town:
Gillingham Salary:
£24,071 - £25,674 pro rata per annum + Unsocial Hours Salary period:
Yearly Closing:
26/01/2025 23:59 111 Health Advisor (Call Handler) - Gillingham
Band 3
South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to support our staff to provide a caring, high-quality and efficient urgent and emergency care service to our communities. Our 4,000+ workforce provides services to 4.9 million people across Kent, Surrey, Sussex and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year. Job overview
Join your local Ambulance Service! Your NHS needs YOU! You are the first person our patients speak to when they call 111, which could be urgent and may require an ambulance. Alternatively, they may simply need advice and support from you. The 111 service receives a variety of calls, meaning no two days are ever the same. We offer excellent training and career development opportunities for ambitious employees both within the call centres and in different roles within the wider Trust. Main duties of the job
The role of a SECAmb Call Handler When you ring 111 or 999, your call goes through to a call handler based in one of our Emergency Operation/Contact Centres. These staff are trained to use the NHS Pathways system to provide assistance in various situations, from minor illness to life-threatening situations. This role can be demanding and challenging, but it is also very rewarding. Applicants will need to have a range of skills to deal with often stressful and emotional situations while demonstrating compassion and empathy to all callers. Working for our organisation
Why Work At South East Coast Ambulance Service NHS Foundation Trust? We offer: Base Salary - Band 3 - £24,071 to £25,674 per annum (full time 37.5hrs per week) Hours available – 15, 20, 24, 30 and 37.5 hours per week Please note that it is a requirement to work 3 out of 4 weekends, even if you are applying for a part-time position. Unsocial hours enhancements in accordance with NHS Terms & Conditions 35 days’ annual leave inclusive of Bank Holidays (pro rata) This role will involve working a varied shift pattern including earlies, lates, and weekends. Detailed job description and main responsibilities
Successful applicants will demonstrate high levels of personal commitment to facilitate the delivery of a patient-focused service. You will need to work well within a team and independently, possess fast/accurate typing skills, and have a good standard of education. Successful candidates must possess GCSE Maths and English (or equivalent) at Grade C or above (2018 Grade 4). This role is suited to individuals who remain calm under pressure, are good at problem-solving, and have excellent interpersonal skills, with an empathetic nature. 9 weeks training (7.5 hours per day unless otherwise stated) Must attend policy, with no annual leave permitted during this period Comprises classroom and observing/mentoring periods within the working environment Further Information If you are successfully shortlisted, you will be required to complete an online Psychometric test as part of the recruitment process. All successful applicants will be required to undertake an Enhanced DBS check for adults and children. Person specification
Qualifications
GCSE or Functional Skills in Maths, English and ICT Skills NHSP Pathways trained or other medical triage system background Experience
Previous experience working and communicating with the public Working within a Team or Stakeholders across a range of settings Please note that the salary range noted on the vacancy is in line with agenda for change (AFC) pay scales. The Trust is committed to being an inclusive employer and welcomes applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief.
#J-18808-Ljbffr
