Main area: 111, Health Advisor, Call Handler, NHS, Ambulance, Call Centre, Contact Centre
Grade: Band 3
Contract: Permanent
Hours:
Full time
Part time
37.5 hours per week (15 - 37.5 hours per week)
Job ref: 278-111CPT-1612-SPC
Employer: South East Coast Ambulance Service NHS Foundation Trust
Employer type: NHS
Site: Crawley HQ
Town: Crawley
Salary: £24,071 - £25,674 + unsocial enhancements (evenings, weekends, bank holidays)
Salary period: Yearly
Closing date: 30/12/2024 08:00
111 Health Advisor - Crawley
Band 3
South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities. Our 4,000+ workforce provides services to 4.9 million people across Kent, Surrey, Sussex, and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year. Job overview
111 Call Handler (Health Advisor) - Crawley Join your local Ambulance Service! Your NHS needs YOU! You are the first person our patients speak to when they call 111, which could be urgent or simply a need for advice and support. The 111 service receives a variety of calls, meaning no two days are ever the same. We offer excellent training and career development opportunities for ambitious employees both within the call centres and within the wider Trust. Main duties of the job
The role of a SECAmb Call Handler When you ring 111 or 999, your call goes through to a call handler trained to use the NHS Pathways system to provide assistance in various situations, from minor illness to life-threatening situations. This role can be demanding and challenging; applicants must have a range of skills to handle stressful situations while demonstrating compassion and empathy to all callers. As we are a 24/7 service, this role will involve working a varied shift pattern, including earlies, lates, and weekends. Please note that it is a requirement to work 3 out of 4 weekends, even if applying for a part-time position. Working for our organisation
What we can offer you: Competitive salary of £24,071 - £25,674 with the potential to earn up to £28,000 per annum Unsocial hours enhancements 35 days’ annual leave inclusive of Bank Holidays (pro rata) Free parking Access to Blue Light discounts Training and development Free Enhanced DBS check Training Provided
We will provide full training in a warm, friendly environment in our NHS 111 Call Centre. Training will be full-time (even for part-time applicants) Must attend policy with no annual leave permitted during this period Comprises classroom, observing, and mentoring periods Detailed job description and main responsibilities
Successful applicants will demonstrate high levels of personal commitment to facilitate the delivery of a patient-focused service. You will need to be able to work well within a team and independently, have fast/accurate typing skills, and possess GCSE Maths and English (or equivalent qualifications) at Grade C or above (2018 Grade 4). Person specification
Qualifications/Training
Educated to GCSE or Functional Skills level with fundamental Maths, English, and ICT skills Experience
Previous experience working and communicating with the public Ability to communicate with a variety of different people Experience of working in a computer-based role - strong IT skills Please note that the salary range noted on the vacancy is in line with agenda for change (AFC) pay scales. The Trust is committed to being an inclusive employer and welcomes applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief. Please note that under our Trust policies, we're unable to employ anyone under the age of 18 years old. For any queries relating to declarations, please contact the Recruitment Advisor listed on the vacancy.
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Band 3
South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities. Our 4,000+ workforce provides services to 4.9 million people across Kent, Surrey, Sussex, and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year. Job overview
111 Call Handler (Health Advisor) - Crawley Join your local Ambulance Service! Your NHS needs YOU! You are the first person our patients speak to when they call 111, which could be urgent or simply a need for advice and support. The 111 service receives a variety of calls, meaning no two days are ever the same. We offer excellent training and career development opportunities for ambitious employees both within the call centres and within the wider Trust. Main duties of the job
The role of a SECAmb Call Handler When you ring 111 or 999, your call goes through to a call handler trained to use the NHS Pathways system to provide assistance in various situations, from minor illness to life-threatening situations. This role can be demanding and challenging; applicants must have a range of skills to handle stressful situations while demonstrating compassion and empathy to all callers. As we are a 24/7 service, this role will involve working a varied shift pattern, including earlies, lates, and weekends. Please note that it is a requirement to work 3 out of 4 weekends, even if applying for a part-time position. Working for our organisation
What we can offer you: Competitive salary of £24,071 - £25,674 with the potential to earn up to £28,000 per annum Unsocial hours enhancements 35 days’ annual leave inclusive of Bank Holidays (pro rata) Free parking Access to Blue Light discounts Training and development Free Enhanced DBS check Training Provided
We will provide full training in a warm, friendly environment in our NHS 111 Call Centre. Training will be full-time (even for part-time applicants) Must attend policy with no annual leave permitted during this period Comprises classroom, observing, and mentoring periods Detailed job description and main responsibilities
Successful applicants will demonstrate high levels of personal commitment to facilitate the delivery of a patient-focused service. You will need to be able to work well within a team and independently, have fast/accurate typing skills, and possess GCSE Maths and English (or equivalent qualifications) at Grade C or above (2018 Grade 4). Person specification
Qualifications/Training
Educated to GCSE or Functional Skills level with fundamental Maths, English, and ICT skills Experience
Previous experience working and communicating with the public Ability to communicate with a variety of different people Experience of working in a computer-based role - strong IT skills Please note that the salary range noted on the vacancy is in line with agenda for change (AFC) pay scales. The Trust is committed to being an inclusive employer and welcomes applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief. Please note that under our Trust policies, we're unable to employ anyone under the age of 18 years old. For any queries relating to declarations, please contact the Recruitment Advisor listed on the vacancy.
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