We have a fantastic opportunity to join a growing Technical Solutions Provider. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be crucial in providing both onsite and remote IT support, ensuring clients receive top-notch technical assistance.
You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Responsibilities :
Workstation operating system issues of any kind.
Printer issues of any kind.
Standard business application (Office, etc.) issues of any kind.
Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
Basic networking troubleshooting related to desktop connectivity.
Answer incoming Quick Fix calls from clients.
Skills/Must have:
Experience with Windows and Mac OS troubleshooting.
Prior experience in Helpdesk support or a similar role.
Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
Experience with Managed Service Providers (MSPs) is highly desirable.
Valid driver's license and access to a vehicle for client visits."
Benefits:
Paid Time Off
Comprehensive Health Plans
Life and Accident Insurance
Accident and Disability Coverage
Company-paid training and certification
Retirement Security
Health & Wellness Program
Salary Advancement
Salary:
Pay rates start at $19.19/hr up to $34.56/hr and vary by experience and location.
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