1st Line IT Support
Permanent
Norwich (Hybrid)
GBP25,000 - GBP29,000 (DOE) 1st Line IT Support Technician needed for a hybrid remote permanent position based near Norwich (Norfolk). Start ASAP ideally Jan/Feb 2025. A chance to join an established and growing IT services business. Previous IT Service Desk/Helpdesk experience strongly preferred. Key skills, experience, and tasks include: 1st line technical support for Windows/Microsoft technical environments. Logging calls, troubleshooting, diagnosis, and IT problem resolution to 1st line level. Providing remote IT support for end-users, escalating calls where necessary, and managing IT incidents within agreed SLAs. Full UK Driving licence and own transport preferred. Experience of IT Services/Managed Services/Outsourced businesses would be a bonus. Technical Environment: Windows, AD, O365, desktop PCs, laptops, mobile devices, DNS/DHCP, VPNs, Firewalls, Macs, Linux, web hosting, IP phone systems. Benefits:
GBP25k-29k Salary (DOE) + Hybrid Remote (2 days/week WFH) + 25 days holiday (plus BHs) + pension + profit share + private healthcare + gym + free parking + enhanced maternity/paternity + more!
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Permanent
Norwich (Hybrid)
GBP25,000 - GBP29,000 (DOE) 1st Line IT Support Technician needed for a hybrid remote permanent position based near Norwich (Norfolk). Start ASAP ideally Jan/Feb 2025. A chance to join an established and growing IT services business. Previous IT Service Desk/Helpdesk experience strongly preferred. Key skills, experience, and tasks include: 1st line technical support for Windows/Microsoft technical environments. Logging calls, troubleshooting, diagnosis, and IT problem resolution to 1st line level. Providing remote IT support for end-users, escalating calls where necessary, and managing IT incidents within agreed SLAs. Full UK Driving licence and own transport preferred. Experience of IT Services/Managed Services/Outsourced businesses would be a bonus. Technical Environment: Windows, AD, O365, desktop PCs, laptops, mobile devices, DNS/DHCP, VPNs, Firewalls, Macs, Linux, web hosting, IP phone systems. Benefits:
GBP25k-29k Salary (DOE) + Hybrid Remote (2 days/week WFH) + 25 days holiday (plus BHs) + pension + profit share + private healthcare + gym + free parking + enhanced maternity/paternity + more!
#J-18808-Ljbffr
