Enhance your Career with
TVS Supply Chain Solutions
We are looking for a Service Desk Analyst to join our team and commitment to providing excellent IT Support across TVS Supply Chain Solutions. As a Service Desk Analyst at TVS Supply Chain Solutions, you will provide 1st level support across our internal Customers and Colleagues, in terms of their IT equipment and associated software. You will be the face of IT and the 1st point of contact, so excellent customer service skills and a passion for customer service excellence are essential. Job Responsibilities
You will be working as part of the Central Service Desk team in Chorley providing support onsite, via telephone, email, Service Desk Platform and supporting our Local Service Desk teams across our TVS sites in the UK. Support ranges from Hardware support, software support, IT Request fulfilment, onboarding and offboarding, and getting involved with key IT Projects supporting the 2nd Line Support team and our Infrastructure team. 1st Level support to internal and external customers Provide timely and appropriate escalations to 2nd and 3rd Line when required. Own and Manage faults reported to third party suppliers, maintaining communication updates throughout. Assist with the procurement, build/configuration of PCs, laptops, and all other IT equipment. Promote IT Best Practice and increase knowledge of core IT Systems in the user community. Assist with IT projects when required. Follow, create, and maintain work instructions, audit controls, and the CMDB. Maintain and support the core EPR system schedule process. Provide remote and onsite assistance. Qualifications and Skills
Highly driven and determined individual with excellent communication skills both written and verbal. Strong problem-solving skills Demonstrable and proven ability to work on own initiative with good organisational skills and self-drive. Exceptional customer service skills, with a natural aptitude to consider impact to the customer. Understanding of Service and Network infrastructures, including telephony systems. Office 365 experience – administration and training. Windows 10 Desktop Support. Android and Apple phone support. Microsoft Azure and SharePoint experience. A full clean driving license. In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills. Your package will include: Competitive Salary and pension scheme with life assurance. Holiday buy-back scheme (5 additional days available). Employee Assistance Programme supporting wellness with immediate access to: GP consultation and second opinions. Mental health support. Financial and Legal support. Wellbeing and healthy living support. Employee referral scheme with financial reward. Cycle to work scheme. Professional Membership and Study Sponsorship. Pass scheme (£100 to undertake training of your choice). At TVS SCS, we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers. If you require any adjustments to allow you to take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer. TVS has signed the Armed Forces covenant and is a forces friendly employer. Job Location
Chorley
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We are looking for a Service Desk Analyst to join our team and commitment to providing excellent IT Support across TVS Supply Chain Solutions. As a Service Desk Analyst at TVS Supply Chain Solutions, you will provide 1st level support across our internal Customers and Colleagues, in terms of their IT equipment and associated software. You will be the face of IT and the 1st point of contact, so excellent customer service skills and a passion for customer service excellence are essential. Job Responsibilities
You will be working as part of the Central Service Desk team in Chorley providing support onsite, via telephone, email, Service Desk Platform and supporting our Local Service Desk teams across our TVS sites in the UK. Support ranges from Hardware support, software support, IT Request fulfilment, onboarding and offboarding, and getting involved with key IT Projects supporting the 2nd Line Support team and our Infrastructure team. 1st Level support to internal and external customers Provide timely and appropriate escalations to 2nd and 3rd Line when required. Own and Manage faults reported to third party suppliers, maintaining communication updates throughout. Assist with the procurement, build/configuration of PCs, laptops, and all other IT equipment. Promote IT Best Practice and increase knowledge of core IT Systems in the user community. Assist with IT projects when required. Follow, create, and maintain work instructions, audit controls, and the CMDB. Maintain and support the core EPR system schedule process. Provide remote and onsite assistance. Qualifications and Skills
Highly driven and determined individual with excellent communication skills both written and verbal. Strong problem-solving skills Demonstrable and proven ability to work on own initiative with good organisational skills and self-drive. Exceptional customer service skills, with a natural aptitude to consider impact to the customer. Understanding of Service and Network infrastructures, including telephony systems. Office 365 experience – administration and training. Windows 10 Desktop Support. Android and Apple phone support. Microsoft Azure and SharePoint experience. A full clean driving license. In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills. Your package will include: Competitive Salary and pension scheme with life assurance. Holiday buy-back scheme (5 additional days available). Employee Assistance Programme supporting wellness with immediate access to: GP consultation and second opinions. Mental health support. Financial and Legal support. Wellbeing and healthy living support. Employee referral scheme with financial reward. Cycle to work scheme. Professional Membership and Study Sponsorship. Pass scheme (£100 to undertake training of your choice). At TVS SCS, we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers. If you require any adjustments to allow you to take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer. TVS has signed the Armed Forces covenant and is a forces friendly employer. Job Location
Chorley
#J-18808-Ljbffr
