IT Service Desk Analyst (1st Line Support Analyst) – Bristol
Are you passionate about delivering exceptional IT support and client service?
Join Sharp IT Services as an IT Service Desk Analyst, where you’ll play a key role in resolving client issues and ensuring satisfaction. Reporting to the Helpdesk Team Leader, you'll work within a dedicated team to provide top-tier support to a diverse client base, with opportunities for personal development and technical growth.
Key Responsibilities:
· Manage and resolve support tickets, ensuring clear communication with clients.
· Meet Key Performance Indicators (KPIs) to maintain a high standard of service.
· Continuously develop technical skills to enhance your expertise.
· Prioritise daily tasks in line with client expectations.
· Act as a positive and professional representative of Sharp IT Services.
What We’re Looking For:
· Friendly, personable, and professional approach.
· A passion for growing your IT skills and knowledge.
· Strong written and verbal communication.
· Basic knowledge of Microsoft Server, Desktop OS, 365, Azure, networking, and virtualisation.
· Understanding of backup and anti-virus solutions, and Remote Monitoring tools.
This is a hybrid role working 3 x out of our Bristol office offering flexibility and the chance to grow within a forward-thinking IT team.
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