1st Line Support Consultant - Software for the Leisure Sector
Basic Salary: £25,000 + on call bonus + benefits
Location: Bath
My client has been producing market-leading software for the fitness and leisure industry for over 15 years and is now looking to add a 1st Line Support Consultant to their busy team. If you have great customer service experience and have worked in a structured customer service environment, working to KPIs and ticketing systems, this could be a great opportunity for you!
The Role:
Log and progress 1st line support calls onto the support desk system. Make follow-up customer care calls to ensure client satisfaction and maintain support documents and customer records on the CRM system. Engage with other departments and the wider team to ensure customer support tickets are resolved within the agreed timeframe, keeping clients informed of progression with issues and providing follow-up as necessary. Work 4 days a week from the office in Bath City Centre and a Monday from home, from 9 - 5.30, with an out of hours rota, working one week in every 5 or 6 once fully trained.
The Person:
Strong, structured customer service experience, used to working to KPIs including average time to close an ongoing or open support ticket. IT experience isn't essential but an interest in it and comfort with technology is beneficial. Great communication skills and attention to detail. Ability to travel into the Bath office each day and be comfortable working variable hours on your out of hours week.
The Package:
A basic salary of £25k is offered. £2,000 out of hours allowance per annum. 25 days holiday + option to buy or sell 5 days. Medicash scheme and pension. Cycle to work scheme. Additional benefits.
This role is immediately available, so please get in touch by applying below.
Highbridge Talent is acting as a recruitment agency in relation to this role. #J-18808-Ljbffr
Basic Salary: £25,000 + on call bonus + benefits
Location: Bath
My client has been producing market-leading software for the fitness and leisure industry for over 15 years and is now looking to add a 1st Line Support Consultant to their busy team. If you have great customer service experience and have worked in a structured customer service environment, working to KPIs and ticketing systems, this could be a great opportunity for you!
The Role:
Log and progress 1st line support calls onto the support desk system. Make follow-up customer care calls to ensure client satisfaction and maintain support documents and customer records on the CRM system. Engage with other departments and the wider team to ensure customer support tickets are resolved within the agreed timeframe, keeping clients informed of progression with issues and providing follow-up as necessary. Work 4 days a week from the office in Bath City Centre and a Monday from home, from 9 - 5.30, with an out of hours rota, working one week in every 5 or 6 once fully trained.
The Person:
Strong, structured customer service experience, used to working to KPIs including average time to close an ongoing or open support ticket. IT experience isn't essential but an interest in it and comfort with technology is beneficial. Great communication skills and attention to detail. Ability to travel into the Bath office each day and be comfortable working variable hours on your out of hours week.
The Package:
A basic salary of £25k is offered. £2,000 out of hours allowance per annum. 25 days holiday + option to buy or sell 5 days. Medicash scheme and pension. Cycle to work scheme. Additional benefits.
This role is immediately available, so please get in touch by applying below.
Highbridge Talent is acting as a recruitment agency in relation to this role. #J-18808-Ljbffr
