My client, a well-established company in the heart of Bristol, is looking for a Technical Customer Support Engineer/Consultant to join their growing team.
This company provides businesses with secure IT, efficient Digital Marketing, and bespoke website design completely integrated into one full-service suite to help businesses streamline and grow to align with their business goals. You will be responsible for:
Developing and maintaining a thorough knowledge of the procedures, products, and services. Liaising with customers and colleagues to troubleshoot, resolve faults, and act as an internal point of escalation for technical issues. Pro-actively handling customer queries ensuring that requests are fulfilled to the customer's satisfaction and within SLA. Installation, configuration, and testing of equipment and software. Configuration of operating system installation on new computers. Ensuring changes to a customer's bill are properly logged and processes are followed. Undertaking training as required. You would need:
The ability to work under pressure. Excellent written and communication skills. Ability to organise and manage time efficiently. Previous experience within a service desk or technical contact center environment. A thorough and professional approach. If you:
Are an excellent team player. Like to represent the team and function to the highest standards. Embrace tech and new ways of working. Want to succeed and build credibility through trust and delivery. Enjoy a challenge. And enjoy spending time researching and understanding innovations to bring them to the table, showing initiative and passion, then this fantastic opportunity is for you!
#J-18808-Ljbffr
This company provides businesses with secure IT, efficient Digital Marketing, and bespoke website design completely integrated into one full-service suite to help businesses streamline and grow to align with their business goals. You will be responsible for:
Developing and maintaining a thorough knowledge of the procedures, products, and services. Liaising with customers and colleagues to troubleshoot, resolve faults, and act as an internal point of escalation for technical issues. Pro-actively handling customer queries ensuring that requests are fulfilled to the customer's satisfaction and within SLA. Installation, configuration, and testing of equipment and software. Configuration of operating system installation on new computers. Ensuring changes to a customer's bill are properly logged and processes are followed. Undertaking training as required. You would need:
The ability to work under pressure. Excellent written and communication skills. Ability to organise and manage time efficiently. Previous experience within a service desk or technical contact center environment. A thorough and professional approach. If you:
Are an excellent team player. Like to represent the team and function to the highest standards. Embrace tech and new ways of working. Want to succeed and build credibility through trust and delivery. Enjoy a challenge. And enjoy spending time researching and understanding innovations to bring them to the table, showing initiative and passion, then this fantastic opportunity is for you!
#J-18808-Ljbffr
