Our client, a leading MSP in the IT sector, is seeking a
1st Line Support Engineer
to join them on a full-time, permanent basis.
Due to growth, our client is looking to add a 1st Line Support Engineer to their team, providing a high level of technical support to their broad range of clients.
The ideal candidate will have a minimum of 1 year's experience in a similar IT Support role, providing 1st Line support with the opportunity to progress to 2nd Line in the future.
This role is offered on a hybrid basis, working 2 days in the office and 3 days from home.
Key Responsibilities:
Being the go-to for clients for any technical queries Writing and updating user documentation Prioritize and escalate tickets to ensure SLAs are met in a timely manner Provide a high level of customer service and communication to clients at all times Work with a high degree of accuracy in a fast-paced environment Ensure communication with the client is maintained at all times
Experience:
Understanding of MS 365 Admin Basic networking skills including TCP/IP and DNS Understanding of SharePoint and Microsoft Servers Basic Server administration Familiarity with Anti-Virus and Backup Software
This is an excellent opportunity for a 1st Line Support Engineer to join a thriving MSP who are leaders in the field, where you will be working with an experienced team providing a high level of support to a broad range of clients.
CVs are being reviewed, so please apply now for immediate consideration.
#J-18808-Ljbffr
1st Line Support Engineer
to join them on a full-time, permanent basis.
Due to growth, our client is looking to add a 1st Line Support Engineer to their team, providing a high level of technical support to their broad range of clients.
The ideal candidate will have a minimum of 1 year's experience in a similar IT Support role, providing 1st Line support with the opportunity to progress to 2nd Line in the future.
This role is offered on a hybrid basis, working 2 days in the office and 3 days from home.
Key Responsibilities:
Being the go-to for clients for any technical queries Writing and updating user documentation Prioritize and escalate tickets to ensure SLAs are met in a timely manner Provide a high level of customer service and communication to clients at all times Work with a high degree of accuracy in a fast-paced environment Ensure communication with the client is maintained at all times
Experience:
Understanding of MS 365 Admin Basic networking skills including TCP/IP and DNS Understanding of SharePoint and Microsoft Servers Basic Server administration Familiarity with Anti-Virus and Backup Software
This is an excellent opportunity for a 1st Line Support Engineer to join a thriving MSP who are leaders in the field, where you will be working with an experienced team providing a high level of support to a broad range of clients.
CVs are being reviewed, so please apply now for immediate consideration.
#J-18808-Ljbffr
