1st Line Support Analyst / Service Desk Analyst - Leeds (Office Based) - £25-28k + benefits.
Tech focus:
Azure, Office365, Microsoft365, Infrastructure, Applications, Server
The Opportunity: We're looking for a 1st Line Support Analyst / Service Desk Analyst to join a busy MSP providing support to external clients on a range of technologies. The breadth of skills and products means no two days will be the same and the long-term opportunity to progress to a 2nd Line role makes it a great place to develop your skills. It's office-based, giving you the opportunity to learn from a highly skilled team working with a range of technologies.
The role: You'll be responsible for troubleshooting and resolving a range of tickets that could come in over phone, by email, or through a self-service portal. You will own these requests, resolving where possible and escalating to the 2nd / 3rd line engineers if needed. You'll provide end-to-end support to the customer and will have the opportunity to learn from senior engineers to develop yourself from a technical perspective. You'll prioritize workload and ensure that SLAs are met.
The person: You'll be an existing 1st line Support Engineer / Service Desk Analyst / Helpdesk Support Analyst wanting a role that offers genuine progression to a 2nd line role. Ideally, the experience will come from within an MSP environment, but an end-user background will suit as long as you're open to dealing with a range of clients who all have their own technology setups and stacks (which offers great variety and a range of challenges!).
You'll have a Microsoft background with experience in Azure, M365, O365, RDS, and ideally exposure to cyber security / firewall tools.
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Azure, Office365, Microsoft365, Infrastructure, Applications, Server
The Opportunity: We're looking for a 1st Line Support Analyst / Service Desk Analyst to join a busy MSP providing support to external clients on a range of technologies. The breadth of skills and products means no two days will be the same and the long-term opportunity to progress to a 2nd Line role makes it a great place to develop your skills. It's office-based, giving you the opportunity to learn from a highly skilled team working with a range of technologies.
The role: You'll be responsible for troubleshooting and resolving a range of tickets that could come in over phone, by email, or through a self-service portal. You will own these requests, resolving where possible and escalating to the 2nd / 3rd line engineers if needed. You'll provide end-to-end support to the customer and will have the opportunity to learn from senior engineers to develop yourself from a technical perspective. You'll prioritize workload and ensure that SLAs are met.
The person: You'll be an existing 1st line Support Engineer / Service Desk Analyst / Helpdesk Support Analyst wanting a role that offers genuine progression to a 2nd line role. Ideally, the experience will come from within an MSP environment, but an end-user background will suit as long as you're open to dealing with a range of clients who all have their own technology setups and stacks (which offers great variety and a range of challenges!).
You'll have a Microsoft background with experience in Azure, M365, O365, RDS, and ideally exposure to cyber security / firewall tools.
#J-18808-Ljbffr
