Are you an IT Professional looking for an exciting new role?
About the company
Our Client is a growing MSP with well-known clients in various sectors such as health and finance.
Position overview
As a member of the Service Delivery Team, you will serve as the primary point of contact for customers seeking technical support with their daily operations.
Responsibilities
Receive and handle email, telephone, and walk-up requests for service from internal and external customers, following agreed procedures.
Provide guidance to clients/customers and resolve complex fault tickets within SLA.
Conduct desktop and network troubleshooting/fault finding.
Act as a WiFi administrator and handle WiFi troubleshooting.
Understand and gather customer requirements over telephone/Teams meetings.
Liaise with vendors to resolve queries.
Candidate requirements
At least 1 year of experience in a similar role.
Enthusiastic about IT with excellent written, verbal, and interpersonal skills.
Proficient technical knowledge: Win10, Win11, Google Workspace, Cloud WiFi platforms, Mac OS, networking, Windows Servers, Office/SharePoint.
Strong communicator, people-oriented, and eager to help solve client problems.
Able to multitask, manage tight timelines, and deliverables.
Prioritize tasks and work in an organized manner.
Work effectively under pressure with a dynamic workload.
Detail-oriented and able to think creatively, challenging the status quo when necessary.
Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.
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