1st Line Tech Support Analyst
Apply locations: Royal Liver Building, Liverpool Time type: Full time Posted on: Posted 7 Days Ago Time left to apply: End Date: January 24, 2025 (6 days left to apply) Job requisition id: R2263 We are a football club with a desire to be the best and are always looking for talented people to join our Everton Family. About the opportunity:
We have an exciting opportunity for an experienced IT professional to join our innovative and forward-thinking Technology department here at Everton Football Club. As a 1st Line Technical Support Analyst, you will assist the Senior Lead – Infrastructure & Cyber Security Manager in ensuring the maintenance, support, and proper functioning of the Club’s ICT systems. Other core responsibilities you will cover as part of this role include: Help Desk Support: Responding to and resolving user inquiries and issues via phone, email, or chat. Logging and documenting support requests in a ticketing system. Troubleshooting: Identifying and diagnosing hardware, software, or network issues. Offering step-by-step guidance to users for problem resolution. User Account Management: Creating, modifying, or deactivating user accounts. Assisting with password resets and access-related issues. Software Installation and Updates: Installing, configuring, and updating software applications on user devices. Ensuring compliance with licensing agreements. Hardware Support: Providing basic hardware support, such as troubleshooting computer peripherals. Coordinating with third parties for hardware repairs or replacements. Network Connectivity: Assisting users with network connectivity issues. Troubleshooting basic network problems, such as connectivity and access. Documentation: Maintaining accurate and up-to-date documentation of common issues and solutions. Creating user guides or knowledge base articles for common problems. Training and Education: Conducting basic user training on software and hardware usage. Educating users about IT policies and best practices. Remote Assistance: Providing remote support to users, especially in a distributed or remote work environment. Utilising remote desktop tools for troubleshooting and issue resolution. Escalation: Escalating more complex issues to higher-tier support teams when necessary. Collaborating with other IT personnel to resolve challenging problems. Customer Service: Delivering excellent customer service and maintaining a positive, helpful attitude. Keeping users informed about the status of their support requests. This position provides exposure to a broad range of IT-related projects and activities across the Club. Who we are looking for:
If you are IT-minded and forward-thinking, enjoy working as part of a team, and have a proactive ‘can-do’ approach to your work, then we at Everton Football Club would love to hear from you! This position is on a permanent basis and will be contracted to 35 hours per week. The location for this role is within our Club’s iconic headquarters in the Royal Liver Building in Liverpool, with the opportunity to work flexibly with our Hybrid working approach on the successful completion of the probationary period. The closing date of this advert is Thursday, 23rd January 2025. We reserve the right to close this vacancy early should we receive a substantial amount of applications. Everton Family Safer Recruitment Practices: The Everton Family is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As a requirement of our safer recruitment practices, this role will require a Basic DBS check or evidence that you are subscribed to the DBS Update Service information of which can be found
here . This role is subject to both evidence and verification of relevant qualifications including
proof of eligibility
to work in the UK which will be discussed with you if your application is successful. Equity & Inclusion: Everton Football Club is committed to ensuring everyone is respected, celebrated, and empowered for who they are, regardless of their identity. We welcome applications from people with diverse backgrounds and underrepresented communities. Should you have a disability or long-term health condition and require reasonable adjustments to be made to the application/interview/onboarding process, please let us know by contacting the Talent Acquisition Team via email -
careers@evertonfc.com . To support our pledge to diversify our organisation and through our commitment to the Football Association’s Football Leadership Diversity Code, Everton welcomes applications from people of all walks of life. About Us: Everton Football Club We are constant innovators in the footballing world, ceaselessly striving to be the best and the first to accomplish new feats, while establishing new forms. Throughout our 140-year history, we have been recognised as a family-oriented Club based on our proud traditions.
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Apply locations: Royal Liver Building, Liverpool Time type: Full time Posted on: Posted 7 Days Ago Time left to apply: End Date: January 24, 2025 (6 days left to apply) Job requisition id: R2263 We are a football club with a desire to be the best and are always looking for talented people to join our Everton Family. About the opportunity:
We have an exciting opportunity for an experienced IT professional to join our innovative and forward-thinking Technology department here at Everton Football Club. As a 1st Line Technical Support Analyst, you will assist the Senior Lead – Infrastructure & Cyber Security Manager in ensuring the maintenance, support, and proper functioning of the Club’s ICT systems. Other core responsibilities you will cover as part of this role include: Help Desk Support: Responding to and resolving user inquiries and issues via phone, email, or chat. Logging and documenting support requests in a ticketing system. Troubleshooting: Identifying and diagnosing hardware, software, or network issues. Offering step-by-step guidance to users for problem resolution. User Account Management: Creating, modifying, or deactivating user accounts. Assisting with password resets and access-related issues. Software Installation and Updates: Installing, configuring, and updating software applications on user devices. Ensuring compliance with licensing agreements. Hardware Support: Providing basic hardware support, such as troubleshooting computer peripherals. Coordinating with third parties for hardware repairs or replacements. Network Connectivity: Assisting users with network connectivity issues. Troubleshooting basic network problems, such as connectivity and access. Documentation: Maintaining accurate and up-to-date documentation of common issues and solutions. Creating user guides or knowledge base articles for common problems. Training and Education: Conducting basic user training on software and hardware usage. Educating users about IT policies and best practices. Remote Assistance: Providing remote support to users, especially in a distributed or remote work environment. Utilising remote desktop tools for troubleshooting and issue resolution. Escalation: Escalating more complex issues to higher-tier support teams when necessary. Collaborating with other IT personnel to resolve challenging problems. Customer Service: Delivering excellent customer service and maintaining a positive, helpful attitude. Keeping users informed about the status of their support requests. This position provides exposure to a broad range of IT-related projects and activities across the Club. Who we are looking for:
If you are IT-minded and forward-thinking, enjoy working as part of a team, and have a proactive ‘can-do’ approach to your work, then we at Everton Football Club would love to hear from you! This position is on a permanent basis and will be contracted to 35 hours per week. The location for this role is within our Club’s iconic headquarters in the Royal Liver Building in Liverpool, with the opportunity to work flexibly with our Hybrid working approach on the successful completion of the probationary period. The closing date of this advert is Thursday, 23rd January 2025. We reserve the right to close this vacancy early should we receive a substantial amount of applications. Everton Family Safer Recruitment Practices: The Everton Family is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As a requirement of our safer recruitment practices, this role will require a Basic DBS check or evidence that you are subscribed to the DBS Update Service information of which can be found
here . This role is subject to both evidence and verification of relevant qualifications including
proof of eligibility
to work in the UK which will be discussed with you if your application is successful. Equity & Inclusion: Everton Football Club is committed to ensuring everyone is respected, celebrated, and empowered for who they are, regardless of their identity. We welcome applications from people with diverse backgrounds and underrepresented communities. Should you have a disability or long-term health condition and require reasonable adjustments to be made to the application/interview/onboarding process, please let us know by contacting the Talent Acquisition Team via email -
careers@evertonfc.com . To support our pledge to diversify our organisation and through our commitment to the Football Association’s Football Leadership Diversity Code, Everton welcomes applications from people of all walks of life. About Us: Everton Football Club We are constant innovators in the footballing world, ceaselessly striving to be the best and the first to accomplish new feats, while establishing new forms. Throughout our 140-year history, we have been recognised as a family-oriented Club based on our proud traditions.
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