1st to 2nd Line Engineer (Chance to Become 3rd Line + Training) Leeds REF 972
Location: In office - Horsforth (some travel around Leeds and surrounding areas) Hours: 9am to 5:30pm Holidays: 22 plus Bank Holidays rising to 25 days over time Time off in lieu and/or overtime offered with project work Training: Online training within infrastructure and development (1 to 2 days per month such as Network + and PHP/Laravel training offered) Fast growing business with huge personal development options Greatest benefit of the role: True engineer position covering the full 360 of infrastructure - route to 3rd line guaranteed. Main Duties and Responsibilities: The first point of call for all IT issues ranging from 1st line to 3rd Diagnose and resolve software and hardware incidents which occur in operating systems and across a range of software applications Assist all users with any logged IT related incident when called upon Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalate incidents to other support team members or external suppliers where necessary Accurately record, update and document requests using the IT Helpdesk system Install and configure new IT equipment Resolve issues, troubleshoot, test and train users on our CRM system Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation Create, maintain and publish relevant support documentation to assist all staff in the quick resolution of their incidents and service requests, enabling users to become more self-sufficient What We Are Looking For: We are looking for a hardworking IT Support Technician to join our friendly team. As an IT Support Technician you will: Be
passionate
about IT Windows Server - all versions
Active Directory & Group Policy
Networking knowledge including switches & wireless
TCP/IP, DHCP, DNS, VLAN/Routing
Knowledge of VoIP Broad knowledge & experience of ‘day to day’ IT Support issues and the aptitude to use past experiences to support the helpdesk with any range of issues Be a team player working as part of a team of professionals on a range of IT projects Be well organised with the ability to multi-task and prioritise Be an excellent communicator demonstrating effective verbal and written communication skills Have excellent attention to detail Have a driving license and your own vehicle What’s in It for You: Up to £25,000 DOE Be part of an award-winning team Full Training and Development Numerous employee benefits including BUPA cashplan, Pension Scheme, Eyecare vouchers, Childcare vouchers One day a month training day Annual Company awards dinner and Summer Event
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Location: In office - Horsforth (some travel around Leeds and surrounding areas) Hours: 9am to 5:30pm Holidays: 22 plus Bank Holidays rising to 25 days over time Time off in lieu and/or overtime offered with project work Training: Online training within infrastructure and development (1 to 2 days per month such as Network + and PHP/Laravel training offered) Fast growing business with huge personal development options Greatest benefit of the role: True engineer position covering the full 360 of infrastructure - route to 3rd line guaranteed. Main Duties and Responsibilities: The first point of call for all IT issues ranging from 1st line to 3rd Diagnose and resolve software and hardware incidents which occur in operating systems and across a range of software applications Assist all users with any logged IT related incident when called upon Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalate incidents to other support team members or external suppliers where necessary Accurately record, update and document requests using the IT Helpdesk system Install and configure new IT equipment Resolve issues, troubleshoot, test and train users on our CRM system Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation Create, maintain and publish relevant support documentation to assist all staff in the quick resolution of their incidents and service requests, enabling users to become more self-sufficient What We Are Looking For: We are looking for a hardworking IT Support Technician to join our friendly team. As an IT Support Technician you will: Be
passionate
about IT Windows Server - all versions
Active Directory & Group Policy
Networking knowledge including switches & wireless
TCP/IP, DHCP, DNS, VLAN/Routing
Knowledge of VoIP Broad knowledge & experience of ‘day to day’ IT Support issues and the aptitude to use past experiences to support the helpdesk with any range of issues Be a team player working as part of a team of professionals on a range of IT projects Be well organised with the ability to multi-task and prioritise Be an excellent communicator demonstrating effective verbal and written communication skills Have excellent attention to detail Have a driving license and your own vehicle What’s in It for You: Up to £25,000 DOE Be part of an award-winning team Full Training and Development Numerous employee benefits including BUPA cashplan, Pension Scheme, Eyecare vouchers, Childcare vouchers One day a month training day Annual Company awards dinner and Summer Event
#J-18808-Ljbffr
