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Mitel Candidate Privacy Policy . 24-hour Technical Support (Day/Night Shifts)
Location: Caldicot Time Type: Full time Posted on: Posted 3 Days Ago Job Requisition ID: R011592 At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills, and experience. Please take a moment to look over this opportunity and if interested, feel free to send us your application. Overview: We currently have a vacancy for a Customer Engineer working as part of the 24-hour First Line Engineering Team in our Customer Management Centre. This is a great opportunity for someone with tech support experience who is looking to join a company for a long-term career with development prospects in the future. This role is a 12-hour day/night shift on a 4 on and off rotation, office-based in Caldicot. Responsibilities: Taking fault calls via the telephone/email from the Mitel customers and partners; Fault diagnosis with the end user and the provision of help and advice; Logging fault call information onto Mitel’s SAP, Remedy, and Salesforce service management systems using defined procedures to ensure accuracy in the recording of fault data; Updating faults with progress information and updating customers; Perform scheduled maintenance tasks, upgrades, and installations on Mitel equipment remotely; Manage planned activities liaising with partners/customers/suppliers where necessary. Requirements: Knowledge in Mitel's product portfolio or experience in tech support from a telecoms/IT background; Excellent written and verbal communication skills; Ability to diagnose complex incidents remotely; Practical experience of fault-finding techniques; Analytical approach to solving problems; Ability to work with minimum supervision; Experience in the use of a PC, standard desktop applications (i.e. Word, Excel, Outlook), and Windows operating systems. About Us: Mitel is a global market leader in business communications, powering more than two billion business connections with our cloud, enterprise, and next-gen collaboration applications. With more than 70 million users in nearly 100 countries, Mitel is the only company that wakes up every day exclusively focused on helping customers take their communications from where they are today to where they expect them to be. Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers, and for our future. We value different perspectives, skills, and experiences, and welcome applications from all sections of the community.
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Mitel Candidate Privacy Policy . 24-hour Technical Support (Day/Night Shifts)
Location: Caldicot Time Type: Full time Posted on: Posted 3 Days Ago Job Requisition ID: R011592 At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills, and experience. Please take a moment to look over this opportunity and if interested, feel free to send us your application. Overview: We currently have a vacancy for a Customer Engineer working as part of the 24-hour First Line Engineering Team in our Customer Management Centre. This is a great opportunity for someone with tech support experience who is looking to join a company for a long-term career with development prospects in the future. This role is a 12-hour day/night shift on a 4 on and off rotation, office-based in Caldicot. Responsibilities: Taking fault calls via the telephone/email from the Mitel customers and partners; Fault diagnosis with the end user and the provision of help and advice; Logging fault call information onto Mitel’s SAP, Remedy, and Salesforce service management systems using defined procedures to ensure accuracy in the recording of fault data; Updating faults with progress information and updating customers; Perform scheduled maintenance tasks, upgrades, and installations on Mitel equipment remotely; Manage planned activities liaising with partners/customers/suppliers where necessary. Requirements: Knowledge in Mitel's product portfolio or experience in tech support from a telecoms/IT background; Excellent written and verbal communication skills; Ability to diagnose complex incidents remotely; Practical experience of fault-finding techniques; Analytical approach to solving problems; Ability to work with minimum supervision; Experience in the use of a PC, standard desktop applications (i.e. Word, Excel, Outlook), and Windows operating systems. About Us: Mitel is a global market leader in business communications, powering more than two billion business connections with our cloud, enterprise, and next-gen collaboration applications. With more than 70 million users in nearly 100 countries, Mitel is the only company that wakes up every day exclusively focused on helping customers take their communications from where they are today to where they expect them to be. Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers, and for our future. We value different perspectives, skills, and experiences, and welcome applications from all sections of the community.
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